Jobs
>
New York City

    Customer Support - New York, United States - Atomico

    Atomico
    Atomico New York, United States

    1 day ago

    Default job background
    Description

    **Customer Support** at **Qatalog** Qatalog helps teams work smarter even when theyre distributed. It connects everyones apps, work, and comms in a central hub. Were backed by top tier investors and operators in the US and Europe.

    ****

    **The team**

    We're a committed, experienced, and compassionate team pioneering remote working practices. Youll join a collaborative group of professionals including Amazon, Mozilla, InVision, Microsoft and TransferWise alumni from many different backgrounds who have built and scaled large teams and products.

    ****

    **The Role**

    A unique opportunity to be part of the foundational customer facing team for the hottest company addressing collaboration and productivity for distributed teams. You will be part of a team focused on building out our initial process, strategy, and team for customer experience and support. We need people who want to focus on understanding our customers, troubleshoot complex issues, be a liaison between our customers and our engineering and product teams, and operationalize process and structure for scale.

    **Responsibilities**

    Become an expert in the full Qatalog solution including integrations and the forward looking product roadmap

    Prioritize, directly respond to, and engage with our customers through their support inquiries and requests via email, live chat, social media, and internal channels.

    Operationalize internal processes, with an eye towards building the foundation for scaling a global customer support organization - including documentation, macros, product FAQs, etc.

    Be an internal champion on ways to improve the customer experience through various channels and be a liaison between clients and the rest of the Qatalog team

    **Requirements**

    Candidates should have proven experience in a high growth SaaS environment with experience managing the customer support including Tier 1 Support

    Experience in critical issue handling; analyze, qualify, and escalate customer requests to appropriate teams or individuals.

    Familiarity with modern ticketing, customer engagement, and CMS solutions within customer service environments (Zendesk preferred).

    Understanding of SaaS communication and collaboration tools a plus

    Experience in working with enterprise customers

    Self-starter with demonstrated examples of taking initiative to provide operational insight and value to an organization in high growth environments

    Value based experience - demonstrated ability to evangelize and represent company values in category creating markets

    Demonstrated experience working collaboratively across internal departments - specifically product, engineering and customer success teams

    Thirst for learning and self-development

    Examples of being customer obsessed, putting the customer first and doing the right thing for customers at every opportunity

    Eagerness to be part of a foundational team, help foster culture, and have fun

    **Benefits**

    Competitive salary benchmarked to location

    Meaningful stock options

    25 days annual holidays

    Premier health insurance

    Vision/Dental insurance

    Mental Health & Physiotherapy cover

    MacBook and accessories, along with a remote setup allowance

    A remote first company headquartered in London (Shoreditch)

    Qatalog is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees.

    **Privacy Preference Center**

    ** Manage Consent Preferences**

    Always Active

  • Red Lion Controls, Inc.

    Customer Support Specialist

    1 week ago

    Red Lion Controls, Inc. York, United States

    **About Us** · Red Lion Controls, a part of the HMS Networks family of products, is undergoing a period of significant change and growth. We empower industrial organizations around the world to unlock the value of data by developing and manufacturing innovative products and solut ...

  • HERTRICH Family of Automobile Dealerships

    Customer Support Specialist

    1 day ago

    HERTRICH Family of Automobile Dealerships Newark, United States

    **Customer Support Specialist - Full Time Automotive Dealership Cashier / Receptionist with Opportunity for Growth** · Hertrich Family of Automobile Dealerships seeks a** Full **Time Customer Support Specialist/ Receptionist** to enhance our growing business · - **Do you enjoy wo ...

  • Blackstone Technology Group

    Customer Support Technician

    2 weeks ago

    Blackstone Technology Group New York, United States

    **New York**, **NY** **10018*** · Posted: 05/06/2024 · Employment Type: 6-9 Month Contract · Job Category: Technician · Job Number: 26821 · Pay Range: $30/hr - $35/hr · Workplace Type: On-site · - Job Description- Blackstone Talent Group, an award-winning technology consulting an ...

  • beBee Professionals

    Customer Support Specialist

    1 week ago

    beBee Professionals New York City, United States Full time $45,000 - $65,000

    About beBee: · beBee is a revolutionary professional networking platform that enables professionals to connect genuinely across different industries, share knowledge, insights and opportunities. Our mission is to create an environment where our members can grow both personally an ...

  • Aurora Ventures

    Employee in Customer Support

    1 week ago

    Aurora Ventures North City, United States

    We are currently looking for Customer Support employees (m/f/d) to join our team at ATOSS locations in Munich, Stuttgart, Frankfurt, Düsseldorf, Osnabrück, Hamburg, Berlin, Cham, or remote. · What we offer: · Technical support for our ATOSS solution via phone, email, and remote a ...

  • FanDuel

    Customer Support Agent

    4 days ago

    FanDuel Jersey City, United States

    **ABOUT FANDUEL** · FanDuel Group ("FanDuel") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leadi ...

  • HIGH BRIDGE CONSULTING LLC

    Customer Support Specialist Entertaiment Background

    7 hours ago

    HIGH BRIDGE CONSULTING LLC Newark, United States

    Our Client a Tech Giant in the publishing space is looking for an experienced **Partner Support Specialist in the Newark, NJ office** · **Job Overview**: · The Partner Support Specialist will play a crucial role in providing tier 1 and tier 2 support to users of our Earning State ...

  • Socialbear

    Art/fashion Customer Support Agent

    2 weeks ago

    Socialbear New York, United States

    **Who Are Socialbear?** · We are a passionate team with a simple aim - to help our clients grow and have fun while doing so We are 10 years old, and classed as a 'fast-growth' company in the UK & US - working with an enviable client list. · **What Is The Role?** · In this role yo ...

  • AC New York Inc

    Customer Support Representative

    5 days ago

    AC New York Inc Long Island-Queens, United States

    Our rapidly growing firm is seeking a professional, profoundly ambitious, and driven Customer Support Representative to be a part of our team as we build and develop our market share in the NYC area. If you're looking to ignite your career with a company that develops its manager ...

  • New to the Local Area

    Customer Support

    6 days ago

    New to the Local Area New York, United States

    The Junior Customer Support & Acquisition Specialist is responsible for new customer acquisition campaigns across the local Manhattan area. They will develop and execute in-field, residential advertising strategies to drive revenue. Success in this role requires market-driven adv ...

  • Sayvero

    Customer Support

    1 week ago

    Sayvero New York, United States

    **Customer Support** · New York City, NY / Customer Success / Full-Time (Office / Hybrid / Remote) **VERO** Leasing. Simplified. VERO is a cutting-edge collaboration between real estate experts and technology experts that unifies and modernizes the industry's antiquated, disjoin ...

  • Zencity Technologies Ltd.

    Customer Support

    1 day ago

    Zencity Technologies Ltd. New York, United States

    New York ** Customer Support (Remote)** · New York Customer Services Full-time Entry-level **About The Position** · Zencity is re-inventing the way governments listen to, understand, and interact with their residents. Our community insights & analytics platform and community su ...

  • ModSquad

    Customer Support

    1 day ago

    ModSquad New York, United States

    Provide phone and email support to customers inquiring about a client's services. Answer questions, assist with sign-up process, and provide updates on account status. Requires pleasant phone voice, multitasking skills, and willingness to work from home. · ...

  • Empowered Hospitality

    Customer Support

    1 week ago

    Empowered Hospitality New York, United States

    Responsibilities · CLIENT WORK Support HR Consultants, who act as Team Leads for 2-3 E|H clients · Edit and update key HR documents · Deliver polished final product on or before deadline · Research HR or legal policies where clarification is needed · Continually pursue own educa ...

  • Frontify

    Customer Support

    2 weeks ago

    Frontify New York City, United States Full time

    Your new company · A lot has changed at Frontify over the last decade, but people continue to be at the heart of our vision. · Every day, we empower thousands of brand builders worldwide — including teams at Lufthansa, KIA, Vodafone, and Uber — to create brands that have an impa ...

  • Eclipse Technologies

    Employee Customer Support

    3 weeks ago

    Eclipse Technologies Rutherford, PA, United States Freelance

    **Customer Support Representative (m/f/d) - Oschatz, Rutherford, PA**: · **Your Responsibilities**: · - With your help, customers will receive expert advice on all products and services offered both in-store and online · - You will provide knowledgeable answers and assistance reg ...

  • Academy Service Group

    Customer Support Specialist

    1 week ago

    Academy Service Group Hackensack, United States

    **Job Title: Customer Support Specialist** · **Company Overview**: We are a dynamic and rapidly growing focused on facility maintenance. Our team is passionate about delivering exceptional products/services and ensuring an outstanding customer experience. As we expand, we are see ...

  • Ultimate Dental Lab

    Customer Support Associate

    2 weeks ago

    Ultimate Dental Lab New Hyde Park, United States

    **About Ultimate Dental Lab** · Ultimate Dental Laboratory was founded on the belief that clinicians need to advance along with the dental industry. Our team is dedicated to the integration of digital dentistry into our workflow and the workflows of our clinicians. Every restorat ...

  • 1SourceVideo

    Customer Support- Orders

    2 weeks ago

    1SourceVideo Hazlet, United States

    1SourceVideo is a National Distributor that specializes in bringing synergistic post-production & video broadcast products to market, across North America & South America. 1SourceVideo offers competitive compensation, as well as full medical benefits, a 401K plan, a profit-sharin ...

  • Qonten

    Customer Support Agent

    1 week ago

    Qonten New York, United States

    **Customer Support Agent (Remote)** · | Sun, 31 Oct :31:56 GMT · Some of our benefits vary by state and depend on the number of hours you work. The Customer Experience team will play an irreplaceable role in the success of our new business working on the front lines with our cu ...