Customer Support Associate - New Hyde Park, United States - Ultimate Dental Lab
1 week ago
Description
About Ultimate Dental Lab
Ultimate Dental Laboratory was founded on the belief that clinicians need to advance along with the dental industry. Our team is dedicated to the integration of digital dentistry into our workflow and the workflows of our clinicians. Every restoration we fabricate utilizes digital advancements to ensure high precision, fit, function, and esthetics.
About the role
We are looking for a customer support associate to join our rapidly growing company.
The customer support associate is a critical contributor to our goal of providing a superior experience to our dental practice clients.
Through patience, understanding, teamwork and strong problem solving skills, you will resolve issues and learn to escalate them to senior team members where necessary.
What you'll do:
- Data entry enter dental office RX/prescription into our dental lab platform
- Learn to escalate issues or concerns to senior team members
What we're looking for:
- 13 years of experience working in customer service, support or hospitality
- Capable problem solver
- Ability to work with others
Bonus points for:
- Dental laboratory experience
What benefits we offer:
- Paid time off
- 5 Paid holidays
- Performance bonus
We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.
Pay:
$ $21.00 per hour
Expected hours:
per week
Benefits:
- Paid time off
Experience level:
- 1 year
- 2 years
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Inperson
- Office
Work Location:
In person
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