Customer Support Specialist - New York City, United States - beBee Professionals
Description
About beBee:
beBee is a revolutionary professional networking platform that enables professionals to connect genuinely across different industries, share knowledge, insights and opportunities.
Responsibilities:
- Provide users with timely and empathetic support through email, chat, and social media by addressing inquiries and resolving issues.
- Work with the product team to report user feedback and suggest improvements for better user experience.
- Keep an updated knowledge base of FAQs and support documentation.
- Analyze customer satisfaction metrics and propose strategies for improving support services.
Experience and Skills:
- Proven experience in a customer support role with a track record of overachieving.
- Exceptional communication skills capable of understanding technical solutions clearly in a sympathetic manner.
- Strong problemsolving abilities with a customerfirst mindset.
- Familiarity with CRM systems and practices.
What beBee Offers:
- A chance to make significant impact in a fastpaced innovative environment
- A supportive, inclusive, dynamic team culture
- Opportunities for personal growth as well as professional development through continuous learning
- The opportunity to help shape the future of professional networking by enhancing user satisfaction and engagement
If you are passionate about providing exceptional customer support and excited about helping build a supportive engaged professional community then your place is at beBee.
Come join our mission to transform professional networking; become part of our supportive forward-thinking team. Let's grow togetherMore jobs from beBee Professionals
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