Art/fashion Customer Support Agent - New York, United States - Socialbear

Description

Who Are Socialbear?

We are a passionate team with a simple aim - to help our clients grow and have fun while doing so We are 10 years old, and classed as a 'fast-growth' company in the UK & US - working with an enviable client list.

What Is The Role?
In this role you will primarily be supporting a global art brand end-to-end Online Customer Support.

This role is entirely remote on an initial freelance contractual basis, with scope to continue working full time, following continued strong growth of the company.

Hours of work:

16-32 hours per week remote-work from Monday to Sunday. This will be in 8 hour shifts.


Typical shifts would be:
14:00 - 22:00 EST


Key Skills - Customer Service Agent

• Previous experience delivering Online Customer Support and Community Management
• Knowledge of art and fashion
• Excellent written and verbal communication skills
• Experience with Phone Support
• Superb time management
• Copywriting and proofreading
• High accuracy and attention to detail
• Responding to customers in a timely manner
• Use of Slack, Google Suite, Microsoft Teams and collaboration tools
• Passion for delivering excellent customer service

Roles & Responsibilities

• Managing and responding to Online Customer Service queries a from our client accounts on a daily basis.
• Effectively responding to all Customer Support and Community Management tickets.
• Proactively escalating and spotting potential PR threats, and following support briefs.
• Initiating and sustaining relationships with clients and prospects, as assigned to you by your Account Manager.

What's On Offer

• Monthly invoice paid within 24 hours
• Standard hourly rate: from $1
• Fully remote working

Job Types:
Full-time, Part-time


Salary:
$16.00 per hour


Expected hours:
per week


Benefits:

• Work from home

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Remote

Experience:

- online customer support: 1 year (required)


Work Location:
In person