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    Customer Support - New York, United States - Empowered Hospitality

    Empowered Hospitality
    Empowered Hospitality New York, United States

    1 week ago

    Default job background
    Description
    Responsibilities

    CLIENT WORK
    • Support HR Consultants, who act as Team Leads for 2-3 E|H clients
    • Edit and update key HR documents
    • Deliver polished final product on or before deadline
    • Research HR or legal policies where clarification is needed
    • Continually pursue own education regarding new concepts, policies or legislation
    • Apply meticulous attention to detail; Bring ownership mentality to our clients' risk
    • Prepare templates and questionnaires for documents, as needed
    • Prepare training materials, presentations, and other supporting visual resources consistent with Empowered Hospitality branding
    • Support reporting and statistical analysis of E|H by building and generating reports, analyzing reports, suggesting means of collecting and analyzing data to meet client needs
    • Perform comparative analysis of benefit programs, HRIS platforms, Payroll providers, LMS, and other hospitality systems
    • Administer weekly hours tracking and reporting, and associated tasks
    • Contribute to overall organization of E|H document storage, systems and tools
    Support new client onboarding process by:
    • Assist with New Client Checklist
    • Conduct hands-on audits, including I-9 forms, employee documents, legal postings, wage & hour compliance, and other compliance topics, as directed
    • Scan employee files into storage platform
    Skills & Requirements Qualifications
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