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    Customer Support Associate - New York, United States - Hellonimbly

    Hellonimbly
    Hellonimbly New York, United States

    4 weeks ago

    Default job background
    Description

    Customer Support Associate

    • DKI Jakarta, ID
    • Full-Time
    • Customer Success
    • Customer Support Associate
    About Nimbly ()

    A mobile solution that automates workflows, improving efficiency and generating cost savings by providing data-driven insights from field operations remotely and in real-time.

    Built by passionate founders and VC-backed, Nimbly enables best-in-class companies like KFC, 7-Eleven, Under Armour, and Cargill to be more agile, deploying digital routines for its front liners to deliver consistency of product quality and customer experience.

    Nimbly is looking for results-driven Customer Success Support. Join our growing team and help us raise the bar on quality.
    What you will do here

    • Work with customers to identify product issues and advise on the solutions
    • Identify bugs & help customers to troubleshoot
    • Record every support request and provide labels and priorities according to the requested category
    • Keep up-to-date on Nimbly product offerings and the latest technology in order to provide relevant solutions to help our customers
    • Work with Customer Success to maintain superb customer experience and feedback for product improvement
    • Liaise with Development team for bug troubleshooting
    • Work with the Marketing team to develop the product knowledge base
    Customer Success Support Requirements

    • You have at least 1 year of previous experience as a Customer Support
    • Having experience in tech troubleshooting, handling clients over the phone, and have a strong follow-up game
    • Solution-focused, responsible, and reliable
    • High level of comfort with technology and able to learn new technologies quickly
    • Excellent written and verbal communication skills
    • Motivated by the opportunity to be part of a fast-moving, entrepreneurial team
    • Experience supporting the enterprise software industry strongly preferred
    • Have the excellent interpersonal skills and highly organized person
    Benefits at Nimbly

    • Competitive net salary and private insurance
    • Remote work with flexible working hours
    • Dynamic and fun working environment
    #J-18808-Ljbffr
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