Customer Support Agent - Jersey City, United States - FanDuel

FanDuel

Verified Company

Jersey City, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

ABOUT FANDUEL

FanDuel Group ("FanDuel") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues.

The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.

FanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey, Georgia, California, Oregon, Canada and Scotland.

Its networks FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.

FanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (

NYSE:
FLUT).

THE ROSTER
At FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams.

We're dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career.

So, what does "winning" look like at FanDuel? It's recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers.

Make no mistake, we are here to win, but we believe in winning right. That means we'll never compromise when it comes to looking out for our teammates.

From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves.

At FanDuel, our principle of "We Are One Team" runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.

THE POSITION
Our roster has an opening with your name on it

We are seeking Customer Service Game Changers with an acute, customer centric mindset, to support the players of _the_ Number 1 Sportsbook in the US.

THE GAME PLAN
Everyone on our team has a part to play

Customer Support:

Assist customers with accountrelated queries, betting and promotion inquiries, and technical issues.
Provide explanations on betting options and outcomes, odds, promotions, and policies.

Problem Resolution:

Investigate and resolve customer complaints or issues efficiently and effectively.
Escalate complex problems to higherlevel support or management when necessary.
Follow up with customers to ensure satisfactory resolution of issues.

Product Knowledge:

Maintain a deep understanding of our sports betting platform, including available sports, markets, and features.
Stay updated on sports events, odds changes, and industry trends.
Educate customers on how to navigate the platform, place bets, and utilize features effectively.

Compliance and Responsible Gaming:

Adhere to regulatory requirements and company policies related to responsible gaming and customer verification.
Identify and report any suspicious activities or potential compliance issues.
Assist customers with setting limits, selfexclusion, and accessing responsible gaming resources.
Ability to work a flexible schedule, I.e., holidays, weekends, evenings, and overnight in addition to large sporting events (Super Bowl, Kentucky Derby, March Madness) as needed.
This licensing process includes comprehensive background checks by the state gaming commission, encompassing criminal records, financial history, and personal background verification, to ensure compliance with state gaming regulations

THE STATS
What we're looking for in our next teammate

Minimum 12 months Customer Service experience in the Sports Betting industry
Strong knowledge of sports and betting terminology, including various types of bets and odds formats.
Excellent communication skills, both verbal and written.
Ability to adapt and deliver in a fastpaced environment.
Strong problemsolving abilities and attention to detail.
Familiarity with customer service software and CRM systems.
Willingness to work flexible hours, including evenings, weekends, and holidays.
Commitment to upholding responsible gaming practices and compliance standards.

PLAYER BENEFITS
We treat our team right

From our many opportunities for professional development to our generous insurance and paid leave policies, we're committed to making sure our employees get as much out of FanDuel as we ask them to give.

Competitive compensation is just the beginning.

As part of our team, you can expect: