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Imaging Services Manager
5 days ago
El Camino Health Mountain View, United StatesEl Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward. We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care. ...
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Manager, Imaging Services
3 days ago
Sutter Health Mountain View, United States**Organization**: · PAMF-Palo Alto Medical Foundation CAD · **Position Overview**: · Manages and provides operational leadership to diagnostic imaging department(s) that may include radiography, fluoroscopy, mammography, ultrasound, computed tomography, nuclear medicine and/or ma ...
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IT project management for professional services
2 weeks ago
NovaWorks Sunnyvale, United StatesAs one of the largest IT service providers and digitalization partners in Europe, we are driving the digital transformation within the Sparkassen-Finanzgruppe. With over 4,000 employees at 3 locations, we make digital banking of today powerful and develop smart financial services ...
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Manager, Real Estate and Workplace Services
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Proofpoint Sunnyvale, United StatesIt's fun to work in a company where people truly BELIEVE in what they're doing · - We're committed to bringing passion and customer focus to the business._ · The Role · Your day-to-day- Direct Reports include Reception staff, Facilities Technicians, Coordinators, and Assistants, ...
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Manager, Enrollment Services
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Management Services Technician
1 week ago
Department of Industrial Relations Santa Clara County, CA, United StatesUnder the supervision of and receiving general direction from a Deputy Labor Commissioner III, in the State Labor Commissioner's Office's (LCO) Bureau of Field Enforcement (BOFE) Program and/or Criminal Investigation Unit (BOFE-CIU), the Management Services Technician (MST) will ...
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Manager, Enrollment Services Center
2 weeks ago
Santa Clara University Santa Clara, United States**Manager, Enrollment Services Center** · **Position Title**: · Manager, Enrollment Services Center · **Position Type**: · Regular · **Hiring Range**: · $69,600-$81,850 commensurate with experience · **Pay Frequency**: · Annual · **A. POSITION PURPOSE** · **B. ESSENTIAL DUTIES AN ...
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Service Unit Department RN Manager
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Kaiser Santa Clara, United States Full timeJob Summary: · Manages a large unit or multiple units providing ambulatory services. Ensures staff provides high quality, accessible, cost effective care, and patient focused services to members across the continuum, which comply with local, state, and federal requirements. Deve ...
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Service Unit Department Manager Rn
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Kaiser Permanente Santa Clara, United States**Job Summary**: · Manages a large unit or multiple units providing ambulatory services. Ensures staff provides high quality, accessible, cost effective care, and patient focused services to members across the continuum, which comply with local, state, and federal requirements. D ...
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Palo Alto Networks Santa Clara, United States**Company Description** Our Mission** · At Palo Alto Networks everything starts and ends with our mission: · Being the cybersecurity partner of choice, protecting our digital way of life. · We have the vision of a world where each day is safer and more secure than the one before. ...
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Manager of Social Services
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Texas Nursing Services San Jose, United States**Manager of Social Services - San Jose, CA** · - **Salary**:$134,576** per year - **$150,717** per year · - $20,000 Sign-On Bonus · **Join Our Dedicated Team**: Step into a vital role within our hospital where you'll oversee the Social Services Department, ensuring exceptional c ...
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Resident Services Manager
2 weeks ago
Charities Housing San Jose, United States**POSITION**:Resident Services Manager · **COMPENSATION**: $80,000 to $100,000/Year DOE · **BENEFITS**: Health, dental, vision, FSA, EAP, life insurance (LTD), 401(K), paid sick, vacation and holidays. · Charities Housing's mission is to develop, own and manage the highest qualit ...
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Automotive Service Manager
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Infiniti of San Jose San Jose, United States**Responsibilities** · - Assist customers in servicing, repairing and explaining each service needed · - Understand customer; match requirements and concerns to various service options · - Explain service being performed and keep customer informed and updated throughout the servi ...
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Manager, Veterinary Services
3 days ago
HSSV Milpitas, United StatesLove animals? Want to spend your day surrounded by wagging tails and soft purrs? · Humane Society Silicon Valley (HSSV), a privately funded, 501(c)(3) non-profit, has been serving people and pets in Silicon Valley since 1929. Having facilitated more than half a million animal ado ...
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Experienced Service Manager
3 days ago
Envision Toyota of Milpitas Milpitas, United StatesJob Summary: · Compensation & Benefits: · This is a full-time, salaried executive position with a competitive compensation package of $10000+ per month, paid semi-monthly. In addition, we offer a comprehensive benefits package, including medical, dental, vision, and life insuranc ...
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Service Manager
5 days ago
Automated Gate Services, Inc. Redwood City, United States**Who are We**: · Automated Gate Services is recognized in the United States as the leader in perimeter security gate automation, access controls, design, fabrication, installation, and repair of commercial, industrial, and residential perimeter security solutions. AGS was founde ...
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Service Manager
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Monarch Tractor Livermore, United States**Who is Monarch Tractor?** · Monarch Tractor has created the world's first fully electric, driver-optional, smart tractor committed to elevating farming practices to enable clean, efficient, and economically viable solutions for farmers today and in the future. Monarch provides ...
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Service Delivery Manager
2 weeks ago
Astreya Partners Menlo Park, United StatesWhat this Job Entails: · Scope: · - Works on issues of diverse scope where analysis of a situation or data needs evaluation of multiple factors, including a familiarity with current business trends.- Follows processes and operational policies while selecting methods and technique ...
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Service Manager
1 week ago
Sprouts Farmers Market Hayward, United StatesJob Introduction: · At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by inspiring and motivating a team committed to providing superior service in a fast-paced and friendly environment. Additionally, they lead front-end operations an ...
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Service Manager
2 weeks ago
CDJR Morgan Hill Morgan Hill, United StatesCDJR Morgan Hill is seeking an experienced Service Manager to join the team Our new state of the art dealership will allow you to work in an air conditioned service department for those warm summer months ahead of us. · Service Managers with Chrysler, Dodge, Jeep, RAM experience ...
Associate Technical Services Manager - Sunnyvale, United States - talent_grids
Description
ASSOCIATE TECHNICAL SERVICES MANAGER __LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights.
Our global reach means we get to make a direct impact on the world's workforce in ways no other company can.
We're much more than a digital resume – we transform lives through innovative products and technology.
Looking for an opportunity to transform a business? LinkedIn is looking for a strategic, customer-focused leader to champion product quality in an extremely fast paced, hyper growth environment.
As an Associate Technical Services Manager, you will monitor product health and quality based on data gathered from multiple sources (including real-time product monitoring, member escalations, social media, and help center discussions), prioritize issues, and work directly with Engineering and Product Management to implement changes to deliver the best member experience possible.
Your team is the last stop before engineering, so the most complex issues not resolved through other support channels are escalated to you to investigate, triage, and resolve.
Associate Technical Services Managers aggregate and analyze member bugs/issues using internal tools, path analysis reports, and available data, and then work with their product, engineering and QA teams to drive fixes for key product issues, prioritized based upon issue volume, members impacted, revenue impact, and other relevant factors.
In addition to providing operational support for member escalations and product bugs, Technical Services Managers are also expected to drive strategic initiatives to improve product quality.
Associate Technical Services Managers also play an essential role in product launches and sunsets, ensuring readiness from a product quality perspective and providing supporting technical services.
RESPONSIBILITIES:
Monitor key metrics related to product quality and drive initiatives to achieve related goals and improve product quality
Review, investigate, and resolve complex technical member cases within the target SLAs
Monitor and analyze reporting and dashboards to quickly identify issues and take corrective action when needed
Report on escalation trends, top issues, and improvement opportunities
Partner with Engineering, Test, and Product Management to drive quality improvement initiatives and deliver the best member experience possible
Attend key stakeholder meetings to continually provide awareness of new and ongoing issues as well as quality improvement initiatives
Drive post mortems to identify process gaps and take corrective actions to prevent recurrences of similar issues
Drive overall support readiness for new products and features
BASIC QUALIFICATIONS:
BA/BS degree
2+ years' experience in Technical Support, Quality Assurance, Product Operations, Product Management or related field
PREFERRED QUALIFICATIONS:
Familiarity with HTML, JavaScript, SQL, AJAX, APIs, and other web development technologies
Familiarity with Unix and cURL
Abilityto interact with diverse groups of technical and non-technical people
Excellent oral and written communication skills and be able to effectively communicate complex subjects to both technical and non-technical audiences at all levels
Excellent analytical skills, including the ability to pull data directly, analyze large data sets, and identify business insights from data
Strong results-orientation and direct experience in utilizing data to identify critical trends
Intermediate to advanced SQL, Hive and Pig knowledge and skill
Working knowledge of other business analytics tools (e.g., Tableau and Business Objects) a plus
Familiarity with issue management systems such as JIRA and Bugzilla
Familiarity with CRM systems such as Salesforce and Zendesk
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