Akashdeep Rishi

Result-focused seasoned Business Analyst experienced in delivering and enhancing digital products, customer-facing as well as enterprise-level internal applications in fintech, health, and insurance sectors. Effective vertical and horizontal Stakeholder management, proficient in Communication and Negotiation skills to manage Stakeholder expectations. Expert in product backlog management, Team management, and end-to-end development, testing, and release of working software.

Agile Product Management: Agile SDLC: Scrum, Kanban, SAFe, Lean, Cross Functional Project Management, Product Vision, Product Roadmap, Behaviour Driven Development (BDD), Data-Driven Development (DDD), iOS and Android Mobile Application and Website Development

Stakeholder Management:  Stakeholder Analysis, Active Management of Internal and External Stakeholders, Requirement Elicitations from stakeholders In-Person and Virtually, Conducting Team Brainstorming sessions, Huddles, One on One Meets, Team, Presentations to Leadership, Stakeholder and SME, JAD/JRE Sessions, Documenting Business Requirements (BRD), User Requirements (URD), Requirements Traceability Matrix (RTM)

Product Backlog Management: Product Backlog Grooming, Product Backlog Prioritization, Sprint Planning, Epics, and User Story Creation, User Story Splitting – Vertical And Horizontal, User Story Acceptance Criteria in Gherkin Format           Definition Of Done (DOD), Defining Acceptance Criteria 

Reporting And Metric Analysis: KPI Reporting, Customer Journey, Session Replay, BI Analysis, Data Analytics, UAT Testing, SQL, Python

Team Cohesion Skills: Leadership Skills, Communication Skills, Issue Resolution, Team Management, Deadline Orientation, Deliverable Focused

Distributed Microservices and Cloud Services: B2B and Third-Party Vendor Software Integration, API Testing, B2B and C2C PaaS and SaaS Application Development, Salesforce API Integrations, ServiceNow Implementation, Cloud Services, Virtual Assistant Integration with Application APIs

Automation Solutions: Business Process Automation – BPA, Robotic Process Automation – RPA, AB Testing,          Multivariate Testing, Testing Automation, DevOps Automation, Continuous Integration / Continuous Delivery Pipelines (CICD) 

Process Flow Prototypes, System Architecture, UI/UX Designs, And Testing: Business Process Model and Notation (BPMN), Wire Diagrams, Prototyping, Business Process Flows, Workflow, UML, UAT Test scenarios, testing efforts like A/B and multivariant testing, Smoke, Integration, System, Functional, Regression testing, and Bug Triaging, Use Cases, UML Diagrams activity, and Swimlane. 

Education

Master's Degree: March 2006 – March 2008   

Description: Master of Computer Application (MCA) 

Field Of Study: Computer Science, Information Technology Science

College: Punjab College of Technical Education, India

Bachelor's Degree: March 2003 – March 2006     

Description: Bachelor of Computer Application (BCA) 

Field Of Study: Computer Science, Information Technology Science

College: Punjab College of Technical Education, India

Certifications And Technical Courses

Google Agile Project Management Certification

Connecting Services with Microsoft Azure Cloud

Contact Centre AI Conversational Design – Google DialogFlow

Kubernetes: Basic Architecture and First Deployment

Google Data Everywhere Foundations