Service Manager - Redwood City, United States - Automated Gate Services, Inc.

Automated Gate Services, Inc.

Verified Company

Redwood City, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Who We Are:

At Automated Gate Services, we are well-known as the top choice in the United States for perimeter security gate automation, access controls, design, fabrication, installation, and repair of commercial, industrial, and residential security solutions.

Established in 1980, AGS started at a time when gate automation was a specialized field with only a handful of experts skilled in installing and servicing electric gate equipment. Right from the start, our core values have been integrity, professionalism, and hard work.

Job Summary:

Essential Duties and Responsibilities:

Anticipates workforce needs.
Prioritizes customer calls effectively and coordinates with dispatch accordingly.
Ensures adherence to customer requirements and timely completion of calls.
Verifies compliance with customer regulations and approves work orders.
Reviews dashboards and financial reports to take necessary actions.
Supervises procurement of parts and supplies.
Maintains regular communication with customers to meet their expectations.
Resolves issues affecting customer satisfaction promptly.
Manages and organizes fleet, parts, and materials inventory, addressing any discrepancies timely.
Establishes and nurtures long-lasting relationships with customers and subcontractors.
Contributes to revenue growth by promoting service maintenance programs.

Other Responsibilities:

Communicates company vision, sets expectations, and ensures team accountability for outcomes.
Provides leadership, fosters a collaborative team environment, and acknowledges team achievements.
Conducts interviews, selects, hires, and manages onboarding of supervisors, team leads, and technicians.
Efficiently schedules and dispatches technicians based on skill levels, locations, and call volumes.
Manages performance, offers training, coaching, and feedback to Supervisors, Team Leads, and Technicians.
Utilizes metrics to drive accountability and performance.
Ensures adherence to Service policies and procedures, time management, etc.
Maintains high standards of customer service and work quality to meet customer expectations.

Required Qualifications and Experience:

High school diploma, GED, or completion of trade program or technical school. A college degree is a plus.
5 + years of experience in security services, commercial construction, people management, or related fields.
Proficient in handling multiple tasks, setting priorities, and balancing competing demands with strong organizational skills and multitasking abilities.
Excellent verbal/nonverbal and written communication skills, including strong customer service abilities.
Knowledge of job site safety practices and ability to enforce safety protocols.
Understanding of company policies, procedures, and relevant State and Federal laws.
Good driving record.

Additional Qualifications:

- Communication: Customer-oriented with a focus on enhancing the customer experience and a proactive attitude. Proficient in communicating effectively across diverse cultures and levels. Able to address customer concerns professionally.
- Mathematics: Proficient in basic arithmetic operations and unit conversions.
- Initiative: Proactive in identifying and addressing issues. Shows initiative in resolving customer concerns.
- Leadership: Leads, influences, and directs a diverse workforce. Includes coaching, training, and team development.
- Time Management: Skilled in task prioritization in a dynamic environment. Can mentor technicians while managing calls efficiently.

Job Type: Full-time

Base Salary: $90,000-$110,000

Expected Weekly Hours: 40 hours

Benefits: