Service Manager - Livermore, United States - Monarch Tractor

Monarch Tractor

Verified Company

Livermore, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Who is Monarch Tractor?

Monarch Tractor has created the world's first fully electric, driver-optional, smart tractor committed to elevating farming practices to enable clean, efficient, and economically viable solutions for farmers today and in the future.

Monarch provides a platform for farmers to make the transition to productive, precise, profitable and sustainable farming practices.

As we seek to revolutionize the farming industry and accelerate the future of clean farming, we approach every problem with a farmer-first mentality to create electric, autonomous, and intelligent solutions.

Our team is made up of engineers, farmers, and industry experts who have committed themselves to building the future of agriculture.

We believe the best solutions always come from collaboration amongst diverse perspectives and backgrounds.

Monarch Tractor has an opening for a full-time, experienced mechanic to work as a
Service Manager on agricultural equipment. The team works closely with engineers and other teams to ensure the proprietary technology can progress rapidly.

We are looking for a dedicated employee with excellent troubleshooting and diagnostic skills to help deliver top notch service as a mechanic to our rapidly growing company.

What does the job entail?

Lead the Service Dept.
Manage servicerelated customer concerns such as job scheduling, job progress, warranty issues, etc.
Responds to customer calls and lines up service calls and shop work, dispatches trucks for service calls. Schedules work for shop and field.
Maintain industry leading levels of customer satisfaction by responding to customer needs and working with crossfunctional organizations.
Schedule work through the shop, making the best use of the available space and providing superior service to our customers.
Develop business plans and goals to include staffing needs, tools and equipment, and service promotion strategies.
Maintains all management reports necessary to audit the performance of the department and individual employees.
Monitor Key Performance Indicators and other available reports and adjust business plan and procedures/processes as appropriate.
Determine needs relating to special tooling, equipment, vehicles, and work hours, etc.
Maintain a safe, clean, neat, and orderly work environment.
Prepare customer repair estimates and/or quotes in a timely and accurate manner and provides followup.
Resolve customer disputes to ensure fair value for the customer and company.
Review work orders for accuracy and close them in a timely manner.
Provide documentation as required for personnel issues, accidents, safety matters, customer disputes, etc.
Work within and promotes vision, mission, and values of Monarch Tractor

SUPERVISORY DUTIES

Manager and supervise service technicians including employee relations issues, performance reviews, training needs, interviewing, hiring, discipline, and termination.
Organize, communicate, and delegate responsibilities and priorities to subordinates to ensure the successful operation of the department.
Provide regular and timely feedback that recognizes employee performance, motivating employees and promoting selfdevelopment.
Communicate with and coach employees on assignments, providing technical expertise as needed.
Select, train, and develop employees consistent with department/division goals, providing coaching on career development.

More practical skills needed:

Mechanical experience in Truck, Automotive and/or Agriculture Industries
Twoyear degree or equivalent experience and training preferred
Minimum 3 years experience in management and service department operations or related fields.
Prior supervisory experience or Service Management Training preferred
Excellent customer service skills
Good oral and written communication skills
Computer knowledge
Must have good leadership, detail, and organizational skills.
Ability and willingness to work flexible hours
Must possess a clean driving record

Physical Requirements:

Push/pull/Lift/Carry bulky objects up to 50 lbs.
Standing, walking, using hands, talking, hearing, neck rotation, trunk rotation, stair climbing, ladder climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, supine overhead reaching, crawling, bin lift, high steps, fingering/grasping able to use bolt box.
Working Conditions may be indoor and/or outdoor. Noise level may be loud at times.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

Monarch Tractor will reasonably accommodate the known disabilities of qualified disabled individuals.

What do we offer?