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    IT Field Support Specialist - Phoenix, United States - Leafwire

    Leafwire
    Leafwire Phoenix, United States

    5 days ago

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    Description

    ** IT Field Support Specialist**

    ** | Phoenix, AZ, United States**

    Posted Date 2/14/2022 Description The IT Field Support Specialist will oversee technical projects in alignment with organizational goals. This person will be required to travel to multiple Curaleaf locations to manage the effective delivery of networks, development, and disaster recovery systems and processes. This person will be hands-on with excellent problem solving capabilities.

    Responsibilities:

    Serve as the first point of contact for all Curaleaf users and provide support for level 2 service requests

    Perform remote and/or on site troubleshooting through diagnostic techniques and pertinent questions

    Communicate clearly with users either over the phone or in person

    Document issues and resolutions properly for record keeping and posterity

    Consistently follow up with users to insure proper function after issue resolution

    Perform basic functions in Office 365 such as password resets, account updates and changes, license assignments following company protocol, etc.

    Image and configure Windows 10 stations

    Installation, modification and repair of Windows 10 workstations

    Install Windows 10 updates in addition to frequent software updates and hardware firmware and drivers

    Install and/or configure peripherals such as printers, keyboards/mice, etc. for users

    Resolve basic network issues such as Wireless connections and Local Area Networks among other systems

    Diagnose, troubleshoot and repair basic issues with VOIP phone system which requires some knowledge of TCP/IP networking

    Quickly acclimate with the companys ERP system and provide basic support for users

    Other technical tasks as may appear during the day

    Willing to frequently travel to dispensaries/sites for support when required

    Requirements:

    Bachelors in Information Technology or similar degree

    At least 2 years of Help Desk support experience. *Greater work experience will be accepted in lieu of degree*

    Must be willing to travel with company reimbursement for expenses

    Working knowledge of TCP/IP networking/configuration, DHCP, DNS, etc.

    Working knowledge of Windows 10 management and configuration

    VOIP experience is not required but welcome

    Knowledge of Office 365 Administration a plus, but not necessary

    Must be malleable and quick to adjust to a fast paced environment

    Willingness to take initiative with a can-do attitude

    Subject to background check per state cannabis requirements

    ** Share this job**

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