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    Customer Service Representative - Phoenix, United States - HomeTeam Pest Defense

    HomeTeam Pest Defense
    HomeTeam Pest Defense Phoenix, United States

    2 weeks ago

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    Description

    Overview

    At HomeTeam, we put people firstWe make sure at HomeTeam you have the tools, support, and training needed to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam's next all-star player.

    Apply in minutes from your mobile phone

    Responsibilities

    As a HomeTeam Customer Service Representative, you can expect to:

    • Provide positive customer experiences that significantly affect the customer's likelihood to continue to use and buy additional service from HomeTeam Pest Defense.
    • The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense.
    • Provide information to prospects and initiate new service
    • Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
    • Resolving customer problems with invoices and billing questions
    • Enter service-related notes in system software
    • Provide general marketing information to prospects and customers as requested
    • Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
    • Update notes in system with technician and other employee customer information.
    • Escalate appropriate inquiries or problems to managers
    • Collect and reconcile payments received by technicians
    There's plenty of perks too
    • Pay $$ $17/Hourly
    • Off Weekends
    • Comprehensive benefits package including medical, dental, vision
    • Company paid life & AD&D insurance
    • 401(k) plan with company match up to 6%
    • Employee stock purchase plan
    • Paid time off and holidays
    • Employee discounts
    • Tuition reimbursement
    • Dependent scholarship awards
    • An opportunity to advance within the company
    • Recognition for a job well done
    • A friendly work environment
    • Employee referral bonuses
    • The opportunity for professional growth and respect that comes from working for an industry leader
    Why HomeTeam?
    • HomeTeam is the #1 pest management company to homebuilders
    • Currently performs more the 2,000,000 services a year
    • The company has exclusive technology with its unique Taexx built-in pest control system during a home's construction
    • Pest Management Industry is growing and is a recession resistant line of business
    • HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA.
    Qualifications

    Minimum Requirements:
    • Must have 1 year of previous customer service experience
    • Entry level customer service skill and technique
    • Basic / entry level understanding of computers
    • Entry level skill on use of company telephone features and how to use them
    • Must be 18 years or older with a high school diploma or GED
    • Must successfully pass background and drug screening
    Physical Demands / Working Environment:
    • Candidates must meet physical job requirements and safely perform the job duties with or without accommodation
    HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
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