Customer Service Representative - Phoenix, United States - Denova Collaborative Health

Denova Collaborative Health

Verified Company

Phoenix, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Denova is offering a $1,000 sign on bonus for Customer Service Representatives

Bonus eligibility is based on satisfactory attendance and performance.
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The Customer Service Representative is responsible for ensuring a positive, helpful and pleasant experience for every call that they receive. They will work in our engagement center and serve as first point of contact for all entities that call Denova Collaborative Health. This role will have the capacity to work a hybrid schedule of in office and remote after the 90 day introductory period.

Primary Job Responsibilities:

Must demonstrate the ability to prioritize and multitask, operate multiple webbased systems simultaneously, access and understand information to determine patient eligibility, explain out of pocket costs for commercial insurances and perform data entry with accuracy.
Create, update and access confidential patient information while adhering to HIPAA guidelines.
Meet or exceed CSR metrics i.e. adherence, capacity, and attendance standards.
48 hour and 24 hour confirmation calls MUST be done daily and documented in the appointment log.
Communicate effectively with both peers and patients.
Schedule Medical and Behavioral appointments.
Transportation set up for patients with same day/next day appointments.
Utilizes the department team to discuss, enhance, and resolve issues.
Other duties and special projects as assigned.

QUALIFICATIONS

Education, Certification, and Experience Requirements

High school diploma or equivalent required
One year customer service experience in a call center that focuses on patient care and insurance knowledge a plus
Requires excellent communication and organizational Skills
Requires strong customer service skills
Proficient in electronic clinical documentation and scheduling systems
Great attention to detail and critical thinking skills
Problem solving, critical thinking and conflict resolution skills
Accurate data entry skills, ability to complete multiple projects and tasks at once.
HIPAA compliant
Bilingual English/Spanish fluency preferred

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Denova Collaborative Health_**- Denova is committed to improving lives and transforming healthcare.

We utilize our Core Values as the foundation for all we do:
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