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    IT Support Engineer - Seattle, United States - Merge IT LLC

    Merge IT LLC
    Merge IT LLC Seattle, United States

    1 week ago

    Default job background
    Description
    Our enterprise-level client in Seattle, WA, has an immediate need for an IT Support Engineer.

    Please see below for full details-


    Job Notes:

    3-6+ month contract / extendable and likely to go perm with good performance.

    • Drug & Background check required.
    • Onsite in Seattle, WA
    • Pay Rate = $35 37 w2 per hour depending on experience.

    Duties-
    Rapid response and ownership of issues and requests reported by customers in person, and via telephone, email or support ticket
    Document and report on all work performed on behalf of customers
    Maintain accurate inventory and support records
    Work with service providers to expedite and resolve issues impacting productivity
    Produce verbal and written status reports with emphasis on high-profile issues
    Adhere to company and business unit policies and standards
    Establish and maintain relationships with service providers, manufacturers, resellers and contractors
    Exercise discretion as appropriate
    Proactively monitor, assess and address support requirements
    Create system and support documentation as required
    Provide backup scheduling support to Post Production Engineering


    Requirements-
    Well-developed sense of urgency
    Enthusiasm, resilience, and a positive attitude
    Maintain a professional appearance
    Enjoy working on a team and comfortable sharing responsibilities
    Superior customer service and people skills
    Must be an exceptional communicator
    Field experience supporting a variety of technologies and services (see below)
    Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
    Strong networking knowledge with an emphasis on TCP/IP protocol, Microsoft Exchange, and Active Directory
    Work and complete projects with minimal supervision
    Attention to detail
    Ability to juggle time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
    Business Casual Dress, Reliable transportation
    Lift, carry and transport computer equipment


    Daily Tasks-
    Answer calls coming in to the support line and assist users (escalate as needed)
    Check ticket queue, emails and voicemails for any overnight escalations
    Check team member out of office status for proper coverage in all areas
    Check ticket queue for assigned zones
    Any open tickets that have been not assigned
    Check aging tickets for status
    Check pending tickets to see if intervention or additional resource is needed
    Reassign or escalate any tickets as needed
    PPE Scheduling support as needed


    Why Choose Merge IT?

    We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka 'Big Name' - think big banks, big pharma, etc.).

    We would love to connect with you Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks.

    Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser:


    Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

    In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

    Nothing in this job posting guarantees employment.
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