steve pollock
Technology / Internet
About steve pollock:
Certified IT specialist offering over twenty years outstanding computer experience with superior client-facing social and technical support skills. Windows and Mac desktop hardware and software support, consulting, and project management. Consistently increasing knowledge of various systems, changing technology, and corporate procedures with broad industry exposure, certifications, and training. Excellent communication and diagnostic skills, routinely solve problems, and rarely escalate issues.
Experience
Senior IT Support Engineer
Site lead engineer providing end-user infrastructure support, project and asset management, serving various local and remote organizational departments and locations.
Education
IT Support Engineer III
Senior technical support demanding vast experience, reliability, and flexibility for sensitive scientific user base. Tasked with improving departmental training and workflow while also launching desktop support service improvement projects focusing on organizational growth.
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