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    Production Support Engineer - Seattle, United States - Tata Consultancy Services

    Tata Consultancy Services background
    Description
    Strong experience in Linux, Unix, shell scripting

    Strong experience troubleshooting Java and C++ based application

    Must have experience in middleware technologies e.g. CORBA,AIX, MQ, File transfer

    Experience in L2/L3 Incident management and release management.

    Experience of handling legacy and complex applications

    Coordinate with System Administrators and Infrastructure Teams to Install Applications/Software


    • Data centers, backups etc. Working with onsite and offshore teams , system alerts, monitoring,etc.
    • Environment setup and release management as per Block point requirement
    • Disaster recovery
    Admin experience of passwords , permissions


    • Create long range disaster recovery
    • Customer feedback survey
    • Manages and monitor system performance. proactively monitor the Platform to ensure secure services with minimum downtime
    • Sets up and maintains documentation and standards
    • Performance analysis and tuning , Best practices implemented on current system
    • L2/L3 ticket support
    • Troubleshooting and Issue resolution within SLA.
    • Coordinate with other applications SMEs to troubleshoot
    • Support Major incident management
    • On call support
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