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    Support Engineer, AWS Training - Seattle, United States - Amazon Web Services, Inc.

    Amazon Web Services, Inc.
    Amazon Web Services, Inc. Seattle, United States

    2 weeks ago

    Amazon Web Services, Inc. background
    Full time
    Description
    Shape the future of learning with us


    The AWS Training & Certification (T&C) team empowers millions of individuals and companies worldwide to cultivate and expand their professional skills using AWS products and services in the cloud.

    This job is a unique opportunity to help build and support the next generation of learning experiences from the ground up using the same modern native AWS technologies we enable our customers to learn.

    Key job responsibilities

    • Drive the delivery of critical engineering feedback and design improvements and support systems across teams through requirement tracking, design, development and test.
    • Own and drive triage of issues
    • Partner with quality and design engineering teams to close feedback loops
    • Engage with customer teams to understand opportunities for process improvement, and drive changes
    • Work with other engineers to find innovative solutions within fixed design space.
    About the team
    Diverse Experiences
    Amazon values diverse experiences.

    Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

    If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

    Why AWS
    Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.

    We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

    Work/Life Balance
    We value work-life harmony.

    Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.

    When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

    Inclusive Team Culture
    Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

    Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

    Mentorship and Career Growth
    We're continuously raising our performance bar as we strive to become Earth's Best Employer.

    That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.


    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

    The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.

    AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

    We are open to hiring candidates to work out of one of the following locations:

    Seattle, WA, USA

    BASIC QUALIFICATIONS

    • 4+ years of software development, or 4+ years of technical support experience
    • Experience scripting in modern program languages
    • Experience troubleshooting and debugging technical systems
    • Experience in agile/scrum or related collaborative workflow
    • Experience troubleshooting and documenting findings
    PREFERRED QUALIFICATIONS

    • Knowledge of distributed applications/enterprise applications
    • Knowledge of UNIX/Linux operating system
    • Experience analyzing and troubleshooting RESTful web API calls
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