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Support Technician - Fort Worth, United States - Insight Global
Description
Job Description
A fortune 500 company in Fort Worth, Texas is looking for support technicians to assist with the support of a proprietary internal product.
On a daily basis, the ideal candidate(s) will be working remotely to answer inbound calls from customers such as pharmacists, pharmacist technicians, etc.
from large and small organizations to support their needs.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:.
Skills and Requirements
3+ years' experience with basic troubleshooting
Some technical terminology knowledge (i.e. routers, single sign on, firewall, etc.)
3+ years of customer support experience
Strong salesforce background and knowledge
Strong, outgoing and positive personality - Any certifications
ServiceNow knowledge null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to