Daniel Hawkins

I have 20 years of experience doing desktop and server support along with some network and application support.  For the past three years, I have been transporting RVs all over the country, but I am looking to get back into IT.

Self Employed, Independent Driver and other gigs, August 2020 to Present

I lease my own truck to an RV transport company and take travel trailers and fifth-wheels from the manufacturer sites in northern Indiana to RV dealerships all over the country. I am also the author and publisher of three novels, and I serve as a model for art classes at many different schools and universities in the Dallas-Fort Worth area.

ComNet Communications, Desktop and Mobile Device Technician, May 2018 to August 2020

• Assist in Purchase, provision, maintain and upgrade wireless devices.
• Provide hands on and phone tech support to employees for wireless devices.
• Build and configure laptops / desktops with company required software; provide data migration from old machines to newly configured ones.
• Backup support for configuring and printing patch panel and switch labels

Eagle Mountain Saginaw ISD, Substitute Teacher and Computer Aide, August 2017 to May 2018

• Fill in for teachers at the elementary, middle, and high school levels, as needed
• Monitor high school computer lab for students taking online courses in French

PDX, Inc., Central Services Support Analyst, February 2014 to March 2017

• Investigate, troubleshoot, and resolve issues with PDX-authored applications
• Write user stories and submit to development when necessary 
• Assist customers with the implementation of PDX products and services
• Communicate with customers via phone and email related to support issues and efforts
• Seek assistance with and escalate issues where necessary
• Investigate and correct code exception messages from client systems (lots of SQL queries, etc.)
• Share and document knowledge, assist in cross-training staff on areas of specialization
• Provide on-call, after hours support as assigned

Insight Capital, Technical Support Analyst, March 2013 to February 2014

• Answer trouble calls from employees
• Create Active Directory groups and accounts
• Troubleshoot and fix problems with PC and server hardware and software
• Build, image, and repair Dell PCs running Windows 7
• IBM iSeries account and printer management
• Microsoft Exchange Administration
• Hardware and software installations

Union Drilling, Inc., IT Support Analyst, May 2010 to December 2012

• Respond to helpdesk calls and e-mails
• Set up new PCs, Blackberries, and other equipment
• Create and disable Active Directory and AS/400 accounts
• General server and network troubleshooting
• Migrated desktops from Windows XP to Windows 7
• Help with migration of business app from AS/400 application to Oracle based system
• Maintain backup tape rotation and perform restores when necessary
• Create images for new Dell PCs; upload those to Dell with ImageAssist so that PCs ship with those images.
• Create and maintain Virtual Machines using Microsoft Hyper-V

Master of Science

School of Library and Information Science

University of North Texas

Bachelor of Arts

University of Texas at Arlington