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Lainee Johnson

Lainee Johnson

Customer Service/Administrative Assistance

Services provided: Notaries , Customer Service & Account Management , Professional Organizers , Administrative Assistants , Catering - Hospitality , Email Marketing , Social Media Marketing , Creative Caterers , Email, Phone & Chat Support , Customer Support Representatives , Communications , Property Management , Personal / Virtual Assistance , Data Entry

Customer Service / Support

Amarillo, Potter
$30 / hour
Approximate rate

Social

About Lainee Johnson:

Hi! My name is Lainee, I'm a dynamic professional with outstanding people skills, adept at building and maintaining customer relationships. I am adaptable, well with constructive guidance and I have a passion for helping others. Highly organized with expertise in: 

-email communications 

-client & customer correspondence 

-administrative assistance 

-drafting and proofing templates/letters 

-light bookkeeping 

-taking and relaying important calls 

-scheduling and setting appointments 

-managing Google and Outlook calendars -proficient in Google Docs, Slides and Sheets as well as Word Docs and Excel Spreadsheets 

-running background and credit checks

-handling difficult situations and customers, I consistently deliver exceptional results. 

 

My flexibility, honesty, and hard-working nature contribute to my success within previous work spaces, and my ability to thrive under pressure makes me an invaluable addition to any organization. Whether you are a small or medium sized business looking for someone to manage your professional affairs or even personal affairs- allow me to take the reigns and relieve your time!

Experience

Throughout my work life, I have been intertwined with customer and admin services. From the time I began working at 15 in a demanding coffee shop, until my most recent job at a Private and Executive bank, I have been at my best and most successful being involved in customer service. I have outstanding oral and written English communication skills, and people skills. My ability to build and maintain customer relationship within each of my work spaces, has contributed to the success of each. While working as a Private Banking Assistant, I was entrusted to confidently build and manage large customer business accounts, initiate large cash transactions and wire transfers according to policies and procedures, verify customer information, assist my associates and loan officer as needed and I was the face the customers would see as they walked through the door. Here I was also the social media ambassador at our branch, where I gathered and purchased props, created posts, edited and sent them off for approval. Prior to that, I was a receptionist and administrative assistance at a real estate office. There, I acted as a liaison admin, communicating efficiently to each party involved in any imminent situation. I did everything from rent collection, to corresponding with the City for property requirements, to scheduling professional and personal appointments, etc. 

 

Overall, what I have found most valuable to me, is the ability to hone the people skills, communication, time management and working to find creative solutions fit for all. These innate skills are incalculable, and my willingness to learn sets me apart from the rest.

Education

I attended public high school at Randall High School from 2016-2019, where I was involved in cheerleading, learning team leadership and dedication. 

I completed my high school career online at Resolute Academy out of Dallas, TX, where I acquired all credits necessary to receive my diploma between the months of August 2019-October 2019.

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