Miriam Martin

Professional Summary

• Responsible for the architecting, building, installing, configuring, troubleshooting, and maintaining of the development, test, and production environments for the entire state of Delaware. 
• Was part of a small team supporting the entire state of Delaware Technological Infrastructure and maintaining a 98% up time. 
• Created Windows 2012, 2016, 2019, and 2022 Server VMs, using/building VM templates and customizations, and installing, configuring, and managing of multiple server suites. 
• Expertise in building Microsoft Windows 2012, 2016, 2019, and 2022 servers in both a physical and virtual environment. 
• Performed Migrations of 500+ P2V (Physical server to Virtual servers) and V2V. 
• Worked with customers to, designing/redesigning and implement all the process of the build and migration.
• Supported various application teams in secure and patched systems within the proper OS and middleware software lifecycle standards.

Alvaria

1/2023 – Present

Systems Engineer

• Expertise in building Microsoft Windows 2012, 2016, 2019 servers in a fully virtual environment. 
• Configurations, diagnosing server, implementing security updates, deployment & monitoring.
• Experience in Active Directory managing groups, users, service and computer accounts, GPOs.
• Well acquainted with Manage Engine, WUSU, and IIS Web. 
• Install and configure internally developed software. Deploy and maintain third party software. Work with Database Operations to build and maintain MS-SQL clusters. 
• Implement patches and corrective actions needed to mitigate security risks and vulnerabilities. 
• Serve as an escalation point from the Tier 1 team and working with all departments respond to alarms and issues. Work with Customer/Technical Support to resolve customer issues. 
• Suggest improvements to our monitoring process based on user experience. Create detailed procedural documentation. 
• Participate in the on-call rotation for the corresponding platform.

DTI (Department of Technology Information) State of Delaware

5/2018 – 12/ 2022

Windows Systems Engineer

• Lead Windows Systems Engineer for the Windows Server 2008 and 2012 Windows Server upgrade project.
• Migrating of all physical servers into our virtual server environment.
• Architecting and/or reengineering environments.
• Creation of Windows server templates, cloning, creating, and maintaining snapshots, configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with State Standards and security/project/operational requirements vSphere Client (5.0 thru 7.0 and vSphere Web Client 6.5).
• Work with ServiceNow incidents and requests in relation to servers, supporting infrastructure, and troubleshooting any system errors, and asset tracking.

ITT Technical Institute - Marlton, New Jersey
2014 – 2015 A.A.S. in Information Technology—Computer Network Systems Magna cum laude

DeVry University - Philadelphia, Pennsylvania
2007 – 2010 B.S. in Technical Management minor/Human Resources Cum laude and Deans List (2004, 2010/2011)

Gwynedd-Mercy College - Fort Washington, Pennsylvania 
2002 – 2004 A.S. in Business Administration
Magna Cum Laude