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    ELMR Support Technician - Fort Worth, United States - ESM

    ESM
    ESM Fort Worth, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a EMLR Support Technician for an exciting opportunity located in Ft. Worth, TX.

    Job Description and Responsibilities

    ESM is looking for a full-time ELMR Support Technician who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements. Employee responsibilities include:

    • Provide superior customer service to internal and external clients by maintaining local and remote computer systems and making sure all users are equipped with technology to support company goals.
    • Act as a primary point of contact for incoming support requests
    • Deliver technical support, training, and implementation of ELMR systems
    • Test, tune and program ELMR radios as needed
    • Plan, manage, and coordinate the inventory, storage and distribution of radios.
    • Coordinate with the Regional ELMR Manager/Assistant Manager in the development of talk groups.
    • Configure Radio Set Identifiers (RSIs), and troubleshoot radio subscriber units and/or network configurations.
    • Assist the Advanced Services teams with deployments, installations, rollouts, and maintenance
    • Escalate issues to Advanced Services and the Management team as appropriate
    • Other duties and projects as assigned

    Required Knowledge, Skills and Abilities (KSA)

    • 1-3 years' experience in supporting ELMR or equivalent experience.
    • Excellent team skills, must be thorough, must have excellent communications skills, written and verbal
    • Demonstrate initiative and be results oriented with flexibility and tenacity
    • Demonstrate the ability to continuously adjust priorities to reflect changing circumstances
    • Ability to work in a dynamic cross-organizational team environment
    • Strong dedication to provide quality customer service
    • Effective problem-solving skills and inherent decision-making ability
    • Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue
    • Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager

    Desired KSA

    • Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations
    • Candidate must communicate effectively with team members, team lead, management, and government customer
    • Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision

    Minimum Training, Education, and Certifications

    • DoD8570 IAT Level II (eg: Sec+)

    Minimum Clearance

    • Secret

    Physical Requirements

    • Required to stand, walk and sit; communicate verbally both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.
    • Physical demands associated with this position may include extensive walking (including stairs) throughout offices and between buildings. May require use of personal or Government vehicle to drive to local and/or remote office locations.

    Additional Requirements

    • Other duties as assigned
    • This position may require up to 10% local reimbursable travel.

    ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.

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