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    Desktop Support Technician - Fort Worth, United States - eXcell

    eXcell
    eXcell Fort Worth, United States

    1 week ago

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    Description
    eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.

    Our client is currently seeking a Desktop Support Technician to join their team onsite in Fort Worth, TX. This is a 3-month contract position with possibility to extend.

    Duties and Responsibilities:
    • Provide advanced site support for end user-related issues and requests
    • Support desktops, printers, scanners, and software support
    • Install, diagnose, repair, maintain, and upgrade hardware and software related technologies
    • Serve as a contact for end users to receive support
    • Apply advanced understanding of technology products and services to assist internal users
    • Identify and research end user questions and problems, and provide appropriate services, repairs, training, and / or follow up
    • Manage relationships with vendors and managed service providers by ensuring assigned tasks are completed on schedule and with accuracy
    • Provide superior customer service through:
      • Interacting with other internal departments and external partners to resolve customer issues and accommodate customer requests
      • Maintaining customer relationships across all lines of business for daily operational issues and requests


    Skills and Qualifications:

    • Minimum 3+ years of experience or equivalent associate in science degree
    • Site support experience including related infrastructure technologies and complete site accountability
    • Self-motivated individual with desire to enhance their knowledge and continually develop their skillset
    • Strong customer service skills
    • Strong written and verbal communication skills at all levels (i.e., Executives and High-Touch Specialty Departments)
    • Able to multitask and operate in a fast-paced support break / fix environment
    • Ability to quickly diagnose and resolve customer computer related issues
    • Ability to work on tasks independently and assess and execute with minimal direction
    • Ability to lift computer equipment
    • Ability to work with and manage vendors and managed service providers
    • Ability to serve as an escalation point for co-workers and single point of contact within IT (Information Technology) for an entire site
    • Industry certifications are a plus



    Full COVID-19 vaccination may be required.

    We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.

    W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **

    eXcellTM Supports Equal Employment Opportunity** eXcellTM, a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit
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