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- Provide advanced site support for end user-related issues and requests
- Support desktops, printers, scanners, and software support
- Install, diagnose, repair, maintain, and upgrade hardware and software related technologies
- Serve as a contact for end users to receive support
- Apply advanced understanding of technology products and services to assist internal users
- Identify and research end user questions and problems, and provide appropriate services, repairs, training, and / or follow up
- Manage relationships with vendors and managed service providers by ensuring assigned tasks are completed on schedule and with accuracy
- Provide superior customer service through:
- Interacting with other internal departments and external partners to resolve customer issues and accommodate customer requests
- Maintaining customer relationships across all lines of business for daily operational issues and requests
- Minimum 3+ years of experience or equivalent associate in science degree
- Site support experience including related infrastructure technologies and complete site accountability
- Self-motivated individual with desire to enhance their knowledge and continually develop their skillset
- Strong customer service skills
- Strong written and verbal communication skills at all levels (i.e., Executives and High-Touch Specialty Departments)
- Able to multitask and operate in a fast-paced support break / fix environment
- Ability to quickly diagnose and resolve customer computer related issues
- Ability to work on tasks independently and assess and execute with minimal direction
- Ability to lift computer equipment
- Ability to work with and manage vendors and managed service providers
- Ability to serve as an escalation point for co-workers and single point of contact within IT (Information Technology) for an entire site
- Industry certifications are a plus
Desktop Support Technician - Fort Worth, United States - Excell
Description
eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.Our client is currently seeking a Desktop Support Technician to join their team onsite in Fort Worth, TX. This is a 3-month contract position with possibility to extend.
Duties and Responsibilities:
Skills and Qualifications:
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **