- Do you have a passion for technology?
- Are you the "go-to" person for your friends and family when they have IT questions?
- Do you have great customer service experience?
- Are you ready to join a growing IT company in Fort Worth?
- Bachelor's degree (4-year degree is mandatory, sorry no exceptions)
- College major, experience, or demonstrable interest
- CompTIA A+ Core Series Certification (required within 90 days of employment)
- Additional industry certifications a plus, but not required
- Commitment to ongoing learning—4 hours weekly—throughout tenure
- Provide day-to-day support desk related end-user requests, submitted incidents, and monitored events
- Perform root-cause analysis, develop solutions with team members, and assist or oversee remediation
- Troubleshoot and resolve desktop technical incidents
- Diagnose and resolve network connectivity issues
- Workstation and application maintenance
- Assist users with configuring their personal mobile devices to enhance their network experiences
- Update requests in the service desk application including customer contact information, work logs, and knowledge database
- Update desktop applications, security patches, etc.
- Hardware warranty maintenance: replace failing or damaged parts
- Update computer images with current revisions of software, including updates and patches
- Conduct routine desktop maintenance
- Monitor system performance
- Escalate issues, as warranted
- Complete other tasks, as needed
-
Service Desk Technician
3 weeks ago
AZZ Inc. Fort Worth, United StatesJob Description · Job DescriptionCompany Description · AZZ Inc. is the leading independent provider of hot-dip galvanizing, spin galvanizing, powder coating, plating, and coil coating solutions to a broad range of end-markets. Collectively, our business segments provide sustainab ...
-
Help Desk Technician
1 day ago
ACH Child and Family Services Fort Worth, United StatesPosition Function: · Responsible for providing technical assistance and support related to computer systems, hardware, or software. Manage customer experience for employees and contractors submitting technology related service requests. Communicate effectively with internal and ...
-
Bilingual Service Desk Technician
1 week ago
TEK Systems Fort Worth, United StatesRequired Skills: · Bilingual - Spanish and English · 1+ years of Service Desk / Help Desk experience · Windows 10 · Troubleshooting · Job Details: · The client is looking to add a Service Desk Technician to their team. This will be a 2 year contract with the high possibility ...
-
Help Desk Technician
2 weeks ago
National Guard Employment Network Fort Worth, United StatesJob Description · ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spou ...
-
Help Desk Technician
2 days ago
LaSalle Network Dallas, United StatesLaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician to join their team. This position is based in Dallas, TX and will be expected to be onsite but will also be offered some remote flexibility. This is a contract ...
-
Help Desk Technician
5 days ago
Smile Doctors Dallas, United StatesSmile Doctors is our people-first culture which creates an environment of passionate, caring Team Members dedicated to providing fun and encouraging relationships with each other and our patients. Smile Doctors offers every Team Member the opportunity to be a part of something bi ...
-
Help Desk Technician
3 weeks ago
Optomi Coppell, United StatesOptomi, in partnership with a global leaders in data center colocation, are seeking two dedicated IT Help Desk Support Specialists to join their team in Dallas. These positions involve providing end-user and remote support for both Windows and Mac environments. The ideal candidat ...
-
Service Desk Technician
3 weeks ago
Paladin Consulting Dallas, United StatesJob Description: · As a Service Desk Support Engineer, you will be a part of our Infrastructure Engineering team and will be a critical part of fulfilling Engineering's mission: to establish a world-class, hands-on team that applies innovative technology solutions to drive scale ...
-
Service Desk Technician
2 weeks ago
Josey Ranch Pet Hospital Carrollton, United StatesWho we are · Vetcor is looking for a Service Desk Technician based in the Dallas, TX area to assist our veterinary practices with network maintenance and troubleshooting. A strong work ethic with a focus on quality, results, and customer satisfaction are key aspects of this posi ...
-
IT Help Desk Technician
1 week ago
Berkshire Hathaway Automotive Irving, United StatesBerkshire Hathaway Automotive is seeking an IT Help Desk Technician to join the team. The IT Help Desk Technician is responsible for providing quality technical support and customer service to all customers of the Berkshire Hathaway Automotive organization. · This is a full time ...
-
Service Desk Technician
3 weeks ago
Enable Resource Group LLC Dallas, United StatesJob Description · Job DescriptionDo you strive to enthusiastically go the extra mile? Do you give your very best to your clients AND your team? If so, keep reading ... · We are currently searching for a Service Desk Technician who desires to advance his/her career by bringing ta ...
-
IT Help Desk Technician
3 weeks ago
Indio Management. Dallas, United StatesJob Description · Job DescriptionAllow us to INTRODUCE ourselves: · Headquartered in Dallas, Indio is proud to call Texas home. With deep roots in the community, we approach each day with an outward focus on how we can help others. We believe maintaining a lifestyle for our resi ...
-
Senior Help Desk Technician
1 day ago
M3 Networks Southlake, United States Full timeSenior Help Desk Technician · 80% Work from Home - 20% Onsite, Must be in the Dallas Fort Worth Area. · Are you someone who loves helping customers and enjoys solving all kinds of problems? Are you a team player whose first question is "How can I help?" Our hope is that you are j ...
-
Help Desk Technician #227755
3 weeks ago
Medix Technology Carrollton, United StatesJob Description: Tier 1 Helpdesk Technician · Location: Carrollton, Texas (Fully Onsite) · Salary: $48,000 to $50,000 · Experience Required: 2 years · Overview: We are seeking a dedicated and skilled Tier 1 Helpdesk Technician to join our IT team in Carrollton, Texas. The ideal c ...
-
Help Desk Agent Technician
1 day ago
Halifax Dallas, United StatesJob Description · *Note-This is a Contract role located in Dallas several openings could go perm for the right person · The Tier 1 Help Desk Support Technician's role is to provide end-user support and maintenance within the organization's desktop and mobile computing environment ...
-
Help Desk Agent Technician
1 week ago
Halifax Dallas, United StatesJob Description · *Note-This is a Contract role located in Dallas several openings could go perm for the right person · The Tier 1 Help Desk Support Technicians role is to provide end-user support and maintenance within the organizations desktop and mobile computing environment ...
-
Help Desk Technician I
2 weeks ago
M3 Networks Southlake, United StatesHelpdesk Technician 1 · 85% Work from Home - 15% Onsite, Must be in the Dallas Fort Worth Area. · Are you someone who loves helping customers and enjoys solving all kinds of problems? Are you a team player whose first question is "How can I help?" · What this role will entail: ...
-
Medical Front Desk ReceptionistOptometric Technician
21 hours ago
Eyes Now Irving, United StatesPrimary Eye Doctor is a private optometry practice seeking a professional and dedicated Medical Front Desk Receptionist/Optometric Technician to join our team. The primary function of this role is to ensure the efficient and effective daily flow of patients, by providing exceptio ...
-
IT Help Desk Technician
2 weeks ago
ITOCHU Building Products Holdings, Inc. Dallas, United States PermanentOverview: · It's a great time to join an industry leader · ITOCHU Building Products (IBP) Holdings has an immediate need for an IT Help Desk Technician at our Dallas corporate office. · The IT Help Desk is the primary IT support conduit for all ITOCHU Building Products entitie ...
-
Microsoft 365 Help Desk Technician
3 weeks ago
Datastew LLC Dallas, United StatesJob Description · Job DescriptionWho we are: · DataStew has a reputation for successfully designing and building highly technical projects for clients that have exacting standards. For over a decade, our clients have been a diverse group of small and large organizations in both t ...
Tier I Support Desk Technician - Fort Worth, United States - TriQuest Technologies
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Job Description
Job DescriptionSalary: 45, ,000Education and Certification Requirements:
Job Overview:
As primary triage tech, the Support Desk I is the first voice end users hear when they call the Support Desk. This initial interaction sets the stage for the user's experience, so it is imperative team members demonstrate great customer service skills. Users most often call the Support Desk when technology is not working like it should, meaning they are often upset or frustrated. Service Delivery technicians who listen empathetically, offer timely, solution-driven exceptional support significantly improve end users experience and their willingness to place future trust in the TriQuest Support Desk. Customers love a quick response from knowledgeable, friendly technicians that listen to the issue and find the root cause. Users quickly learn that once a TriQuest technician understands their issue, it is as good as done.
Join a growing technology company and utilize your skills working within various company environments and industries as a Tier I Technician. TriQuest Technologies provides reliable IT solutions and support for Fort Worth area businesses. Tier I role primary responsibility is initial ticket triage and response for support desk tickets. This is an entry-level position so candidate will learn triaging support desk calls, using a support desk ticketing system, troubleshooting, desktop deployments, VOIP, network management, and documentation. The Tier I role requires a great communicator who can easily and instantly switch from speaking with a Microsoft expert to an Outlook novice, communicating with a variety of personalities while maintaining a calm and personable demeanor.
Tier I role uses time management, organization, and planning skills to schedule the week. Position requires ability to balance multiple role responsibilities while resolving and documenting technical incidents. To succeed in this role, candidate will be a team player, working with other technicians to provide a high-level of customer service while supporting customers' IT systems. In support of TriQuest's commitment to maintaining the highest levels of technical competency, technicians are expected to earn or renew certifications on a continual basis throughout tenure with hands-on learning, independent study, and formal training. Bachelor's degree and passion to help users are required; sorry, no exceptions.
Role Responsibilities:
About Us: At TriQuest, we hire individuals passionate about technology, with an enthusiasm for learning, and a desire to study and grow in technological aptitude. Team members are diligent in helping our customers utilize technology to solve business problems. We find solutions using technology to increase effectiveness and efficiency. We uncover the root cause of issues, to avoid the same issue repeatedly occurring. Each technician is part of a team of technicians with skills, interests, and professional certifications. We believe that the best idea wins—subject to the company strategy.
Professional Demeanor: Team members must present themselves in a professional manner and dress, including basic grooming, no piercings, gauges, excessive jewelry, embellishments, or visible tattoos (in short-sleeved company shirt). Hair, including facial hair, must be in conservative style and cut with natural hair colors. Applicant must be able to adapt to in-office and onsite working locations with a variety of customers and variety of user personalities. All team members must comply with standards of professional conduct and with a professional demeanor befitting the TriQuest Technologies brand and culture. This is a support role—candidate must be a team player, have a positive and helpful attitude, maintain calm demeanor, talk to vendors and customers over the phone and in-person, communicate clearly, and be able to assist users with technical issues by talking to them in non-technical terms. The essential functions described herein cannot be eliminated from this role or performed by others.
Physical Demands: This role requires the following physical activity skills to successfully perform the essential functions of this job. Candidate must have the ability to sit for up to 8 hours in a day and full mobility of body to walk, stand, climb ladder, crawl under desks and in tight spaces. Must be physically capable of lifting and carrying 50 pounds, use arms to reach and push/pull, use hands to write, pinch small cables, and type—40 wpm minimum. Applicant must be able to communicate verbally clearly and professionally in English with a variety of end-users over the phone and in-person. Chosen candidate must pass our mandatory background check including—but not limited to—employment verification, academic records, business and personal reference checks, personal credit check, criminal background check, driving record check, physical examination, drug screen, and any other relevant background information. The essential functions described herein cannot be eliminated from this role or performed by others.
Work Environment:Locations include light industrial and office environments, both at company office and at multiple customer locations throughout DFW. No additional travel requirements or overnight stays. Candidate must be able to drive themselves to company office and onsite to customer locations within Dallas-Fort Worth metroplex. This is not a remote position. Candidate must be available and ready to work 8 a.m. to 5 p.m., Monday through Friday, and available for occasional work after hours and on the weekend. All team members work 42 hours per week with 4 hours dedicated to continuing education. The essential functions described herein cannot be eliminated from this role or performed by others.
Benefits Package:Annual company benefits include 8 paid holidays, 15 days paid time off (more earned with tenure) and focus on continuing education. Expense reimbursements and monthly payroll paid via direct deposit. We offer team members health, vision, and dental insurance, plus Simple IRA—with company match up to 3%—and a Health Savings Account. Technical team members receive mileage and cell phone stipends, company apparel, and continuing education budget for exams and materials.