Microsoft 365 Help Desk Technician - Dallas, United States - Datastew LLC

Datastew LLC Dallas, United States

2 weeks ago

Description

Job Description

Job DescriptionWho we are:
DataStew has a reputation for successfully designing and building highly technical projects for clients that have exacting standards. For over a decade, our clients have been a diverse group of small and large organizations in both the public and private sectors. DataStew has used that experience in deep engineering to create a new model for delivery of MSP services.

What we are looking for:
We are looking for highly qualified techs that want to join a new way of working. Our proprietary structure will respect your time and skills. DataStew's MSP model greatly reduces time spent on administrative tasks such as filling out tickets, and increases time spent taking care of clients. We utilize a small team approach that allows each tech to focus efforts on a few clients. We are looking for staff that can deliver a high level of customer service.

Microsoft 365 Help Desk Technician
The Microsoft 365 Help Desk Technician will support end users and will lead a small team of support professionals.

Responsibilities include:

First Point of Contact: Respond to user inquiries, troubleshoot Microsoft 365-related issues, and provide timely solutions.
User Support: Assist users with Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
Problem Resolution: Diagnose and resolve technical problems related to Microsoft 365 services.
Training: Educate users on Microsoft 365 features and best practices.
Collaboration: Work closely with IT teams to escalate complex issues when necessary.
Operate as a team lead and technical resource to a small team of help desk support professionals.
Present innovative and alternate approaches to client's technology needs.
Provide deep level support for Microsoft 365/Azure platforms.
Responsible for maintenance, configuration, and reliable operation of computer systems, network infrastructure, servers, both physical and virtual across multiple client environments.
Understand, write, and update system and process documentation for client's networks.

Desired Additional Experience:

Windows 7/8/10/11
Windows Server 2008R2/2012R2/2016/2019
Microsoft Exchange
Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.)
VMware and Hyper-V Server Virtualization Technologies
Networking protocols including DHCP and DNS as well as switching and routing.
Experience with Enterprise Storage solutions
Experience with Enterprise Backup solutions (local and cloud)
VMware and Hyper-V Server Virtualization Technologies

Required Qualifications

Candidate must have at least four years of IT experience and at least two years of experience in an MSP environment supporting multiple clients.
Microsoft 365 Proficiency: Strong knowledge of Microsoft 365 applications and services.
Candidate must have experience creating and implementing cloud based infrastructure solutions.
Candidate must possess excellent customer-facing skills, and excellent verbal and written communication skills.
Candidate must possess current Microsoft Certifications. Microsoft 365 certifications (e.g., MS-900, MS-100, MS-101) are a plus. Submit a list of your certifications with application.
Candidate must pass a background check.
Candidate must be legally eligible to work in the United States for any entity.
Candidate must be able to obtain a TWIC card:
Occasional lifting (lift and/or move up to 50 pounds) may be required.
Local travel required. Candidate must maintain their own vehicle and a valid drivers license.

About DataStew LLC
DataStew is a highly consultative IT services company with a track record of implementing complex, bespoke projects, and follow-on support. Our successes included many large physical security projects as well as networking, wireless, and workflow systems. Our clients include small businesses, local governments, seaports, and institutions.

DataStew works closely with and supports our Public Safety, First Responder, and Law Enforcement professionals.

DataStew is an equal opportunity employer.

As a smaller company, DataStew offers a dynamic environment where the right candidate could find swift professional growth.

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