Jobs
>
Miami

    Legal IT Support Services Analyst - Miami, United States - Connexion Systems & Engineering, Inc.

    Connexion Systems & Engineering, Inc.
    Connexion Systems & Engineering, Inc. Miami, United States

    3 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    Legal IT Support Services Analyst

    Location: Parsippany, NJ; Hartford, CT; Miami, FL; or Boston, MA (Hybrid)

    • The firm operates on a hybrid schedule with the majority of their positions (3 days in, 2 days remote)
    • ***EXPERIENCE WORKING WITHIN A LEGAL SETTING A MUST***

    Position Summary

    The IT Support Services Analyst is responsible for supporting for supporting the end users of the Firm with their use of technology.

    IT Support Analyst Job Responsibilities

    • Deliver technical support for a variety of software and hardware needs within a Citrix XenDesktop environment:
      • Resolve software-related issues for all firm-deployed applications in-person and remotely.
      • Troubleshoot issues related to client workstations/laptops, as well as related hardware.
      • Convert various forms of document and multimedia including, but not limited to, zip files, unknown extensions, unsupported applications, etc.
      • Removal of harmful desktop viruses, spyware, ad software, etc.
      • Printer management including, but not limited to, resetting and clearing print jobs, installation, and back-end server support
      • Contact third party vendors as needed
      • Test new and/or updated technology to ensure stability prior to firm-wide release.
      • Commit to self-development by learning new technologies as needed.
      • Travel to other offices on a monthly basis to provide assistance to users.
      • Providing 80 percent software support with 20 percent hardware support.
    • Support firm-issued mobile devices (iPhone and iPad)
      • Install and configure mobile device management platform (MDM).
      • Troubleshoot issues related to mobile devices and MDM.
      • Provide end user instruction.
      • Follow department standards for inventory tracking and communication.
    • Support desk phones and voicemail system
      • Troubleshoot and resolve technical issues.
      • Provide end user instruction.
    • Provide outstanding service to end users by:
      • Adhering to department standards for ticket workflow and service level practices.
      • Regularly checking voice/e-mails and responding in a timely manner.
      • Following up with clients to ensure a satisfactory resolution to reported problems and requests.
      • Assisting with development and updates of technical and support documentation.
      • Communicating with end users regarding system outages and resolutions.
      • Updating internal training resources such as, but not limited to, Footprints Knowledge Base.
    • Advise and assist with specialized projects as asked for by Management.

    Work Environment

    • Fast-paced
    • Heavy inbound/outbound call center
    • Teamwork –driven and collaborative
    • Customer-centric
    • Professional development opportunities
    • Room for advancement for motivated individuals with proven track record

    Required Qualifications

    • 3-5 years job-related experience in an IT support role.
    • *MUST HAVE EXPERIENCE WITH IT IN EITHER LEGAL OR PROFESSIONAL SERVICES*
    • Excellent verbal and written communication, including appropriate telephone etiquette.
    • Excellent organizational skills.
    • Excellent problem-solving and troubleshooting skills required.
    • Exceptional customer service skills.
    • Strong dedication to maintaining professional relationships with users and outside vendors.
    • A working knowledge of Microsoft Office at a proficient level.
    • Ability to work remotely.
    • Ability to work effectively with all organizational levels, both individually and as part of a team.
    • Ability and to communicate effectively with all levels of management and staff.
    • Ability to remain calm under pressure and deal with stress associated with a fast-paced work environment.
    • Ability to work independently and within a team environment.
    • Ability to take the lead on projects and problems when requested or as appropriate, to make sound decisions and take the initiative to anticipate user needs.
    • Flexibility and adaptability to changing situations.
    • Ability to quickly learn new technology and develop computer skills as required to meet user demand.
    • Ability to travel periodically to other offices as needed.
    • Flexibility to work on-call during after-hours, weekends, and holidays.
    • Prior law firm experience.

    Preferred Qualifications

    • Working knowledge of Citrix XenDesktop
    • Some college preferred
    Company DescriptionConnexion Systems & Engineering is a full-service staffing firm, whose mission is to provide "best in class" staffing services to our clients and job seekers alike. We strive to achieve excellence in staffing, job placement and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve.

    Company Description

    Connexion Systems & Engineering is a full-service staffing firm, whose mission is to provide "best in class" staffing services to our clients and job seekers alike. We strive to achieve excellence in staffing, job placement and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve.
  • Florida Department of Health in Miami-Dade County

    Ops Human Services Program Analyst 913363- Florida

    2 weeks ago

    Florida Department of Health in Miami-Dade County Miami, United States

    **Position Location**: Health District Center · - 1350 NW 14TH ST. MIAMI, FL 33125 · **PrEP Navigator · - Position Summary**: · The PrEP Navigator will provide service by assessing eligibility, offering insurance assistance, and educating clients seeking PrEP care through Florida ...

  • Banesco USA

    Service Desk Analyst

    1 week ago

    Banesco USA Miami, United States

    Job Description · Job DescriptionJob Title · Service Desk Analyst · Banesco USA is seeking a Service Desk Analyst for our Service Desk unit. · Primary Job Duties · Responsible for addressing and resolving basic incidents and requests made by the customer in a timely manner. · Re ...

  • Citizenship and Immigration Services

    Immigration Services Analyst

    2 weeks ago

    Citizenship and Immigration Services Miami, United States

    Summary · This position is located in Office Of Field Operation, Field Operation Directorate, District 24, Miami FL Field Office. · As an Immigration Services Analyst , you will provide support to both the operational and administrative functions of USCIS operations and researc ...

  • Norwegian Cruise Line Holdings

    Port Services Analyst

    2 weeks ago

    Norwegian Cruise Line Holdings Miami, United States Full time

    Responsibilities · BASIC PURPOSE: Work with Global Partners including port agents and other service providers in Port to maximize the value of the company by controlling its costs and keeping a consistently high level of service in all destinations. · POSITION RESPONSIBILITIES: ...

  • Jackson Health

    Support Service Analyst CBO

    3 weeks ago

    Jackson Health Miami, United States OTHER

    · Jackson Memorial Hospital · Corporate Business Office Dept. · Days, Full Time · Position Summary: · CBO Support Service Analyst (SSA) is responsible for working with the CBO Support Service team management to see that all daily correspondence is processed correctly and distri ...

  • Precision ABA Therapy

    Bcba

    3 weeks ago

    Precision ABA Therapy South Miami, United States

    PRECISION ABA, LLC is currently hiring Board Certified Behavior Analysts (BCBAs) for positions in the South Florida Area. · Why Precision ABA? · We are a value-based company dedicated to transforming the lives of our learners and their families, using the principles of Applied Be ...

  • ROAR Counselor and Behavior Therapy

    Board Certified Behavior Analyst

    3 weeks ago

    ROAR Counselor and Behavior Therapy Miami, United States

    Thank you for the comprehensive answers. Now, I'll put together a draft job description for the **Board Certified Behavior Analyst (BCBA)** position at **Roar Counselor & Behavior Therapy**. Here it is: · **Job Title**: Board Certified Behavior Analyst (BCBA) · **Company**: Roar ...

  • Connect Fourward ABA

    Board Certified Behavior Analyst

    2 weeks ago

    Connect Fourward ABA Miami, United States

    Connect Fourward ABA provides top-notch in-home and in-school ABA services, is actively seeking a highly skilled Board Certified Behavior Analyst (BCBA) dually Licensed as a Behavior Analyst (LBA) to become a vital part of our dynamic team · **Responsibilities**: · As a key membe ...

  • Thrive Behavioral Therapy

    Registered Behavior Technician

    2 weeks ago

    Thrive Behavioral Therapy Miami, United States

    **Behavior Technician Job Description** · **Definition**: · We are looking for experienced RBTs to join our growing team. We value people who are professional, have a true passion for helping children with special needs, and are team players. · Responsibilities include providing ...

  • Spring Health ABA Center

    Board Certified Behavior Analyst

    3 weeks ago

    Spring Health ABA Center North Miami, United States

    Job Summary: · We are seeking a highly skilled and dedicated Board Certified Behavior Analyst (BCBA) to join our team. As a BCBA, you will work with individuals with autism and other developmental disabilities, providing behavior analysis services and implementing behavior interv ...

  • World Fuel Services

    Analyst, Investor Relations

    2 weeks ago

    World Fuel Services Miami, United States

    At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, coll ...

  • Possibilities Behavioral Services LLC

    Board Certified Assistant Behavior Analyst

    2 weeks ago

    Possibilities Behavioral Services LLC Miami, United States

    Responsibilities: · - Develop and implement individualized treatment plans based on behavioral assessments · - Provide behavioral therapy and intervention services to individuals with ASD · - Collect and analyze data to monitor progress and make necessary adjustments to treatment ...

  • The Judge Group Inc.

    Service Desk Analyst/Support Tier II

    2 weeks ago

    The Judge Group Inc. Miami, United States

    Location: REMOTE · Salary: $25.00 USD Hourly - $29.00 USD Hourly · Description: Our client is currently seeking a Service Desk Analyst/Support Tier II · Overview: The Service Desk Analyst II provides frontline support and incident diagnosis for our applications, endpoints, an ...

  • Florida International University

    Student Assistant for The Adam Smith Center for

    3 weeks ago

    Florida International University Miami, United States

    The Adam Smith Center for Economic Freedom in the Office of Research and Economic Development (ORED), is currently seeking a Student Assistant to join their team of professionals. Duties to include: · - Assist with events · - Participates in student study sessions with 4 Senior L ...

  • Santander Holdings USA Inc

    Head of US Access Management

    1 day ago

    Santander Holdings USA Inc Miami, United States Full time

    Head of US Access Management / Deputy Head of North America Access ManagementDorchester, United States of AmericaSantander US is looking for a motivated leader with strong operational experience in all aspects of access management to join our team as the head of identity and acce ...

  • Florida International University

    Student Research Assistant- Jack D. Gordon

    3 weeks ago

    Florida International University Miami, United States

    The Jack D. Gordon Institute for Public Policy is currently seeking a Student Assistant to join their team, duties include: · - Support projects appropriate to the department functions. · - Support the FIU-USSOUTHCOM partnership by providing read-ahead material for upcoming round ...

  • Miami Jewish Health

    Business Applications and HRis Analyst

    2 weeks ago

    Miami Jewish Health Miami, United States

    Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. Our main campus is located on 20+ acres just north of mid-town Miami, and is home to our support departments like Finance, Accounting, Human Resources, Marketin ...

  • Florida International University

    Summer Counselor

    3 weeks ago

    Florida International University Miami, United States

    The School of Education is currently seeking a Summer Counselor - Upward Bound Math - Science to join their team of professionals. Duties include: · - The Summer Counselor will instruct and supervise young children in academic activities, recreational activities, sports/athletics ...

  • MG Accessories & Distribution Inc.

    Accounting Analyst

    6 days ago

    MG Accessories & Distribution Inc. Miami, United States

    **About us** · MG Accessories & Distribution Inc. is a small business in Miami, FL. We are professional, agile and professional. · Our work environment includes: · - Modern office setting · - Food provided · - Growth opportunities · Job Title: Accounting Analyst · Company Overvie ...

  • Mount Sinai Medical Center - Florida

    Epic Beaker Analyst

    1 week ago

    Mount Sinai Medical Center - Florida Miami Beach, United States

    **EPIC BEAKER ANALYST** · **Hybrid work schedule - Florida Residency Required** · **As Mount Sinai grows, so does our legacy in high-quality health care** · Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering a ...