Mackenzie McCloud

Energetic and motivated athletic professional with 6+ years of combined customer service, youth sports/recruiting, health/wellness, and administrative experience.

Experience

• Director of Operations
  • Lions and Lanterns Inn, St. Augustine, FL - June 2022 - February 2023
    • planned, organized, and executed unique stays for multiple reservations simultaneously, including engagements, anniversaries, birthdays, and other special events
    • recruited, trained and supervised additions to housekeeping and event staff teams
    • utilized multiple platforms and mediums to engage potential leads
    • developed and maintained relationships with local businesses via affiliation with the St. Johns County Chamber of Commerce and other tourism-focused business associations
• Receptionist/Office Assistant
  • Cadence Chiropractic, Eden Prairie, MN - February 2022 - September 2022
    • successfully managed information using Platinum Health Records software, including sign-in, member records, orders and billing with accuracy
    • performed administrative and clerical tasks
    • engaged potential members at networking events by providing posture assessments, as well as demonstrating the variety of evaluation methods and care options the practice provides using technological and visual aids
• Instructor/Head Coach (Master Staff)
  • MFA/MN Force, August 2017 - February 2022
    • As a master staff member, scheduled and designed practice plans for multiple teams of various age and skill level within the organization by communicating and collaborating with other MFA staff members and contractors; trained and supervised new coaches and instructors; led skills clinics and educational programming for both athletes and local softball associations; created opportunities for all organization members and families/friends to support local charities and community interests
    • As a head coach, developed and taught progressively detailed game strategy from both a physical and mental standpoint; organized programming to foster athletic, scholarly, and personal development for athletes and parents; actively sought out and maintained productive and positive relationships with parents/guardians in an effort to mitigate conflicts
    • As a private instructor, created a motivating environment for individuals and small groups, ranging in age from 6 to 20 years, to receive focused and detailed instruction on specific skills and fundamentals.
• Store Associate
  • ALDI, Faribault Division - October 2017 - September 2020
    • Performed cash and card transactions with speed and accuracy; executed daily inventory management and rotation to ensure availability of products, assisted in review of store operations (including loss prevention, large displays of limited-time products, and end-of-day documentation) with management; trained new employees in both POS and floor associate procedures and processes
    • Resolved customer complaints with a collected and polite demeanor in accordance with customer service policies, utilized good judgment to determine when to involve management, sought out opportunities to exhibit exceptional customer care in an effort to provide a positive and productive experience
    • Created the first resource in the Faribault Division (which encompasses Minnesota, North Dakota, Iowa and Wisconsin) for stores to seek out coverage to resolve staffing obstacles. Previously, associates or store managers would have to call each individual store or employees to inquire about potential assistance with specific shifts or tasks; the tool I created provides a much more streamlined and efficient option to resolve these issues. For these efforts I received commendation from not only local company leadership, but the Vice President for our entire division, and was informed that my efforts were now being duplicated with success across other divisions in the United States.

Education

• National Academy of Sports Medicine - September 2021-current
  • Pursuing the following:
    
    • Certified Personal Trainer
    • Certified Nutrition Coach
    • Certified Sports Nutrition Coach
    • Corrective Exercise Specialization
    • Performance Enhancement Specialization
    • Behavior Change Specialization
    • Stretching & Flexibility Specialization
       
• University of Northwestern-St. Paul, (Roseville, MN) 2021-current (part-time)
  • Major - Health Psychology             
  • Minor(s) - Exercise Science, Business Management
• Concordia College-Moorhead (2014-2017)