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    Business Analyst - Phoenix, United States - Fōcus - an Ōnin Group company

    Fōcus - an Ōnin Group company
    Fōcus - an Ōnin Group company Phoenix, United States

    3 weeks ago

    Default job background
    Description
    Our client is looking for a Business Analyst Advisor who is:
    Experienced leader of large technical groups operating in a 24x7 environment
    Builder, developer, and leader of high performing teams operating in a high-pressure, dynamic environment
    Incident Management skills, engaged and direction technical staffs with remediation as primary focus
    Insatiable curiosity of how technologies work and how technologies interface in complex, large scale environments
    Possess a breadth and depth of technical and management knowledge
    Appreciation for the strength of defined, repeatable processes and metrics-based management
    Continuous improvement mindset, always looking for opportunities to streamline, routinize, or automate

    Working knowledge across technology the following support areas:

    Server:
    Administration and troubleshooting in Linux and Windows as well as patching and basic scripting skills (PowerShell, Bash)

    Converged Solutions:
    Experience in VCE/UCP (including VMWare versions 6 and above), platform and network connectivity, and patching – understanding of current threat analysis and remediation trends, alongside PowerShell and Linux scripting skills

    Storage:
    CIFS/NFS, Linux and Windows scripting, DPA reporting, Avamar and Data Domain administration, and solid understanding of Windows and Linux environments

    Middleware:
    Linux, Windows, WebSphere, Apache, IIS, WebLogic and Tomcat

    Mainframes:
    JCL, CICS SYSPLEX

    Networking:
    Strong understanding of the network protocols and OSI Model, as well as Network+ Certification

    Workflow and Knowledge Management:
    ServiceNow

    Collaboration Tools:
    TrueSight, Jira, and Confluence

    Process:
    Skilled and knowledgeable in ITSM; proficiency in operations analytics methodologies to drive performance improvement (e.g., Lean)
    Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues
    Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels
    Self-motivated and able to work independently or as part of a team, taking ownership of tasks and driving them to completion
    Relevant certifications
    ITIL fundamentals
    Familiarity with Problem Management, Change Management, Release Management, Event Management, and Incident Management

    Degrees or certifications for the candidate to be successful:

    Education/ Experience:


    High School Degree and Bachelors degree in Business, Finance, Engineering, Science or Math is desirable or equivalent work experience required.

    8+ years experience.

    #J-18808-Ljbffr
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