Tracie Hoffmann

A dynamic leader with 27 years of people management experience with proven ability to build rapport and gain employee buy- in; seeking a position in Human Resources.  Hands-on leader, trainer, and coach passionate for building capable, driven teams with finely tuned analytical competencies that create high-impact solutions to advance objectives in sales, customer experience, productivity, and profitability while meeting kpi’s.

EXPERIENCE:

GAP Inc., ANTHEM, AZ.                                                                                                                                                        2021-2023

General Manager, Banana Republic

     Created business plans, oversaw P&L’s, and achieved margin targets to stay on track with growth plans, improving sales by 13.8% year-over-year. Drive team performance through hiring and developing associates. Deliver results, drive store sales, and maximize efficiencies and productivity adapting team of 21 Managers and Stylists priorities to respond to customer and business partner needs.

• Exceeding new loyalty enrollment goal by 43% and accomplishing an average usage of 78% vs. company 70% by implementing greeting program and addressing scheduling gaps in service areas.

TJX Companies, SCOTTSDALE, AZ.                                                                                                                                    2019-2021 

General Manager, Marshalls /Sierra           

Deliver results on key metrics such as Customer Satisfaction, Sales, Margin and Employee in Engagement.

• Managed a team of 80 leaders and associates and P&L statement of a $13M Annual Sales Volume Store. Achieving an annualized customer service score of 85%.   Training store for the states of Arizona and New Mexico.
• As GM, opened the Richfield MN Sierra store, setting grand opening sales records of $2.78M; up 45% to plan and delivering $104K in profitability to the bottom line in the first 5 months. Led a team of 45 leaders and associates, while managing the P&L statement of $6M Annual Sales Volume Store.
• Connected with, recruited, and onboarded leadership candidates for 4 new stores in previously underserved, Sierra Minneapolis Market as District Manager in Training.

Best Buy, RICHFIELD, MN.                                                                                                                                                 2016-2019          

Owned results for company’s cross-channel retail fulfillment operations in 1,159 stores. Directly oversaw 19 planners and analysts while leading business, systems, and workstream analysis for in-store and digital fulfillment channels.

Meijer Stores, WALKER, MI                                                                                                                                               2008-2016

Distribution Unit Director | Director of Retail Services                                                                                  

In series of consecutive roles with regional supermarket company, delivered forward-thinking leadership to optimize operations and enhance bottom-line performance. Devised and engaged business strategies to impact operations, managed P&L statements for stores, districts, and corporate divisions.

ShopKo Stores, GREEN BAY, WI                                                                                                                                           2002-2008

Director of Process Improvement | Divisional Business Manager

Planned and implemented store technology, operational processes, and merchandising rollouts, such as Self check-outs, gas station remediation and remodels, and an equitable in store maintenance program designing processes and utilizing Sharepoint to ensure actionable information was accessible to stores.         

EDUCATION:

University of Missouri, COLUMIA, MO.                                                                                                                Graduated 1994

Bachelor of Science, Journalism 

Global Skills & Development Council, WESTBOROUGH, MA.                                        Expected Completion 03/2023

Certified Learning & Development Professional

State of Arizona, PHOENIX, AZ.                                                                                                                  Licensed 2021

Health and Life Insurance

Meijer Stores, WALKER, MI.                                                                                                                            Certified 2011

Six Sigma Green Belt     

Leadership Facilitation Certification                                                                                            Certified 2013