Business Analyst - Phoenix, United States - U-Haul

U-Haul

Verified Company

Phoenix, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Business Analyst:

Process Improvement Business Analyst (Operations)

Responsibilities Include:

Process Analysis: Conduct thorough analysis of existing business processes to identify inefficiencies, bottlenecks, and areas for improvement.
Data Gathering: Collect and analyze data related to process performance, including cycle times, resource utilization, and quality metrics.
Stakeholder Engagement: Collaborate with crossfunctional teams and stakeholders to gather requirements, understand business needs, prioritize improvement initiatives, develop specifications, assist in documenting new processes and procedures, facilitate testing, training and user acceptance. Communicate analysis results and make recommendations to business partners and technology team partners. Document Requirements and Map future state workflows as required
Process Modeling: Develop detailed process maps, flowcharts, and diagrams to document current state and future state processes. Define and document user business requirements. Facilitate data collection, quantitative and qualitative analysis, process mapping, root cause problem solving, and solution design.
Root Cause Analysis: Identify root causes of process issues and develop recommendations for corrective actions.
Performance Metrics: Define and track key performance indicators (KPI's) to measure the effectiveness of process improvements and ensure alignment with organizational goals.
Change Management: Support the implementation of process improvements by facilitating change management activities, including communication, training, and stakeholder engagement.
Continuous Improvement: Drive a culture of continuous improvement by proactively seeking opportunities to streamline processes and enhance operational efficiency.
Quality Assurance: Ensure compliance with relevant regulations, standards, and best practices, and participate in audits and quality assurance activities as needed.

Preferred Requirements:

Bachelor's degree in business administration, Engineering, Information Technology, or a related field.
Proven experience (13 years) as a Business Analyst or in a similar role, preferably in a process improvement environment. College education may be considered in lieu of experience.
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
Proficiency in process modeling and analysis techniques, such as BPMN, Lean Six Sigma, or other process improvement methodologies.
Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
Ability to manage multiple projects simultaneously and meet deadlines.
Experience with process automation tools and technologies is a plus.
Experience with Microsoft Office 365 (Excel, Word, PowerPoint, Outlook, Teams, OneDrive and OneNote) preferred.
Certification in Business Process Management (BPM), Lean Six Sigma, or related field is desirable.
Prior credit card payment file processing and/or payment customer service experience preferred.
Basic understanding of SFTP and file management processes is a plus.
Ability to clearly describe endtoend business processes with the key integration points and work crossfunctionally within the organization.
Strong partnering, problem solving and interpersonal skills.
Strong oral and written communication skills.
Strong customer focus.

Work Status
Full-Time

U-Haul Offers:

Full Medical coverage
Prescription plans
Dental & Vision Plans
New indoor fitness gym
Gym Reimbursement Program
Registered Dietitian Program
Weight Watchers
Onsite medical clinic for you and your family
Career stability
Opportunities for advancement
Valuable onthejob training
Tuition reimbursement program
Free online courses for personal and professional development at U-Haul University
Business and travel insurance
You Matter Employee Assistance Program
Paid holidays, vacation, and sick days
Employee Stock Ownership Plan (ESOP)
401(k) Savings Plan
Life insurance
Critical Illness/Group Accident
24hour physician available for kids
MetLaw Legal program
MetLife auto and home insurance
Mindset App Program
Discounts on cell phone plans, hotels, and more
LifeLock Identity Theft
Savvy consumer wellness programs from health care tips to financial wellness
Dave Ramsey's SmartDollar Program
U-Haul Federal Credit Union
Wellness Program

About Us:

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need.

After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary C