Business Systems Analyst - Phoenix, United States - PNC

PNC

Verified Company

Phoenix, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Location:
Hybrid (3 days in office) - Phoenix, AZ; Pittsburgh, PA; Strongsville, OH; or Dallas, TX

The Tech Writer will be responsible for assisting various teams with process documentation and metrics tracking to provide leadership qualitative and quantitative evidence of progress made towards strategic efforts across the larger organization.

Responsibilities include:

Documentation of technical team processes
Evaluate business requirements of IT services and determine overall return on investment (ROI) while identifying enhancement opportunities
Strong technical writing skills
Good communication, presentation, analytical and problemsolving skills
Strong understanding of ITIL framework and methodologies
Knowledge of software, systems, architecture, and emerging technologies

Education/Experience:

Bachelor's degree in a technical field such as computer science, computer engineering or related field required or equivalent work experience required. MBA or other related advanced degree preferred.
35 years experience required.