Business Data Analyst - Phoenix, United States - Avenue5 Residential, LLC

Avenue5 Residential, LLC

Verified Company

Phoenix, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Avenue5 is growing, and we are in search of a business data analyst to join our dynamic team of Fivers

About Us
We are a vibrant third-party multifamily property management firm with locations across the United States.

We are proud of our vibrant, inclusive, make-it-happen culture, where we:

Listen to our associates, recognize them, and give them room to grow
Invest in our associates to help them become the best version of themselves
Approach every important decision with our associates in mind
Celebrate our associates' successes and encourage them to raise the bar even higher

Summary of Responsibilities
The business data analyst consults with management and helps develop software to meet internal clients' needs.

This role will continually improve and enhance the Salesforce platform, workflows, and user experience with a focus on business development and client reporting.

The business data analyst works with management and consultants to restructure existing Salesforce environment.

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Primary Responsibilities and Objectives

Enhance client profile utilizing PMA abstract and property strategy to get a 360degree view of client's engagement and expectations of Avenue
Develop default client specific workflows that can prefill property and platform preferences upon verbal commitment of a new property win, including integrations, PMA abstracts and property strategy
Configure, train and support documentation and reporting of client preferences
Analyze current form usage and create online forms to ease and improve data collections from third parties
Comfortable liaising with stakeholders at all levels, with the ability to translate technical information into layman's terms, explaining design options and their potential impact
Configure and support Salesforce/Outlook integration to log client communications and contact information into Salesforce CRM
Implement month integration of real time market data Yardi Matrix, Axio or CoStar to have up to date building and client info
Develop task automation process
Facilitate transparency of RFP commitments and other appropriate business development documentation in Salesforce
Collaborate with marketing group to integrate any thirdparty apps that facilitate a streamlined RFP process
Train and support use of mobile app to log calls, visits, stage updates and monitor new business growth in real time
Comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of Salesforce projects
Manage and train on Salesforce functionality introduced with each release
Provide analysis to management on the likelihood of closing deals, based on the historic activity in Salesforce
Analyze critical stages and close dates to ensure accurate property list reporting, and create/maintain automated alerts notifying when deals are closed, or if they are aging without any activity
Development of real time analysis and dashboards to improve on data reporting currently maintained in spreadsheet format and reduce duplication of work efforts among various teams
Manager user profiles, roles, permissions, and page layouts in Salesforce, as well as license activations, permissions and public group updates
Creation of new custom objects in Salesforce, as needed
Identify unused or underutilized Salesforce platform features to maximize ROI
Perform other duties as assigned

Education and Experience

High School diploma or equivalent is required. Bachelor's degree is preferred.
Salesforce administrator certification required
Two to three years of experience in Salesforce administration is required with a strong product knowledge and at least two years or more of handson experience in Salesforce administration with Sales Cloud
Experience implementing Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
Experience in both Classic and Lightning, as well as Lightning implementation
Experience in property management is preferred
Prior experience in Yardi, Voyager or another equivalent system is preferred

Skills and Requirements

Maintain a proactive attitude for platform enhancements
Ability to design scalable, best practice solutions for internal business processes and data reporting
Ability to liaise with stakeholders at all levels
Ability to translate requirements into technical solutions
Ability to lead change management and governance
Train end users and key stakeholders
Ability to create technical documentation
Available and responsive to questions
Intermediate to advanced level knowledge with MS Office Suite including Outlook, Word, PowerPoint, Excel, and Adobe
Ability to work independently, under mínimal to moderate superv