Joseph Johnson

An accomplished customer service professional with 6+ years of experience, including managerial roles, dedicated to delivering exceptional customer care. My expertise spans retail, hospitality, and technology sectors, consistently achieving high customer retention through outstanding service. Currently pursuing a degree in Data Analytics, aiming to merge my strong customer-centric background with advanced skills in data analysis and business decision-making. Committed to honing a holistic understanding of practical administrative requirements essential for success in the data-driven business landscape.

As a Sales Analyst, I excel in data management and analysis, with a strong focus on ensuring accurate fitment of hitches for vehicles and adherence to safety standards. My role involves meticulous data entry and validation, automation of processes through programming, and collaboration with cross-functional teams to provide product information and support. I specialize in reporting on vehicle market trends, model year changes, and verifying validation details for claims. Additionally, I contribute innovative ideas for product videos, showcasing a well-rounded skill set to drive business growth and customer satisfaction.

Currently pursuing a Bachelor's degree in Data Analytics, building a robust knowledge base in advanced data analysis techniques and practices. This program delves into a wide spectrum of topics crucial in today's data-driven world, including statistical analysis, machine learning, data visualization, and database management. Gaining hands-on experience in data wrangling, modeling, and deriving actionable insights. This educational journey equips me with the skills to translate data into informed business decisions, enhancing organizational efficiency and driving growth.