Jobs
>
Jersey City

    VIP Account Manager - Jersey City, United States - Bally's Corporation

    Bally's Corporation
    Bally's Corporation Jersey City, United States

    2 weeks ago

    Default job background
    Description

    Are you passionate about building relationships and ensuring customer success?


    Enjoy working with customers to deliver a world class experience within gaming?



    Who we are


    Bally's Interactive is the digital arm of one of the world's leading entertainment providers, with tens of millions of players across the globe and an unmatched ecosystem of products spanning across the sports betting, iGaming and free-to-play.

    Our brands and sites include market movers and shakers like Jackpotjoy, Bally Bet, Vera&John, Virgin Casino and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.

    Well, what about the team?


    The Bally's Interactive VIP team oversees tailored campaigns and services, build positive relationship with the VIPs, and drives commercial contributions, working hand-in-hand with Payment, Responsible Gaming, Retention and Commercial Insight team, to acquire and retain our high value players.

    If you are number-driven, people-enthusiastic team player, and willing to go extra miles for the very important customers to provide the best customer service experience in the industry - this role is for you

    So, what will you be doing?

    • Driving VIP retention and optimizing revenue through customer relationships
    • Managing a collection of our most valuable VIP players' accounts
    • Managing contact through calls, email, and face-to-face, ensuring the customers' needs are met
    • Building a successful rapport with each customer, tailoring the service, promotions, and bonuses to their individual needs
    • Working across several sports and casino brands
    • Achieving daily, weekly, and monthly outbound call targets
    • Upselling promotions, games, and features of the websites on calls
    • Monitoring new high-spending players and investigating if they should be assigned an Account Manager
    • Working closely with other departments to ensure we are providing a seamless and entertaining experience for our customers
    • Managing the VIP customer email inbox and deal with all levels of queries
    • Managing difficult situations relating to responsible gambling section
    • Ensuring members receive the best-in-class experience through events, hospitality, and bespoke offline gifts
    • Partaking in the logistics, supplier relationships, invoicing, and tracking of all loyalty events
    • Working closely with Product Operations to ensure first-class game knowledge within the team

    And what are we looking for?

    • Show exceptional communication and customer service skills
    • Have an outgoing personality and great relationship-building skills
    • Have knowledge of Excel and Outlook
    • Able to work out of our Jersey City office 3 days a week

    Experience Required:

    • Experience working in an outbound phone-based sales or telemarketing role
    • Experience as an account manager or in hospitality
    • Casino or igaming experience

    This is what you'll get


    Different benefits packages are tailored to fit each location, but here's a taste of what may be on offer

    - Annual leave
    - Annual bonus
    - Pension plan
    - Health insurance
    - Company share scheme
    - Home office allowance
    - Wellness or Gym allowance

    DNA / Values


    At Bally's Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do

    We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally's we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.

    Equal Opportunities


    At Bally's Interactive, we are committed to promoting equal opportunities in employment and working conditions.

    Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work.

    We believe passionately that employing a diverse workforce is central to our success, this is our superpower.

    We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.

    Salary: $50,000-$67,000 plus a yearly bonus

    #LI-OP1

  • Cella

    Account Manager

    1 day ago

    Cella Hoboken, United States

    **Location: Hoboken, New Jersey** · **Job Type: Contract** · **Compensation Range: $ per hour** · Our Fortune 500 retail client is looking for a resourceful **Account Manager** with a passion for driving successful advertising partnerships to join their team in Hoboken, NJ · As a ...

  • Cella

    Account Manager

    1 day ago

    Cella Hoboken, United States

    **Location: Hoboken, New Jersey** · **Job Type: Contract** · **Compensation Range: $ per hour** · We are seeking a dynamic and experienced **Account Manager** to join our client's Sales Strategy & Enablement team · **Responsibilities**: · - Serve as an elevated point of contact f ...

  • L'Oreal

    Manager, Ekey Account Manager

    4 days ago

    L'Oreal Jersey City, United States

    **Job Title** Manager, eKey Account Manager _- It Cosmetics US_ · **Division**:Luxury Products Division** · **Location**: 111 Town Square Pl Jersey City, NJ · **Reports To**:Director, National Accounts - It Cosmetics US · **Who We Are**: · For more than a century, L'Oréal has dev ...

  • Tiger Analytics

    Director/account Manager

    1 week ago

    Tiger Analytics Jersey City, United States

    Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 500 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value ...

  • Vueplanner

    Account Manager

    2 weeks ago

    Vueplanner New York, United States

    VuePlanner, a verified YouTube Measurement Partner, is looking for an experienced Account Manager to join our growing team. This individual will support campaign activations with some of our most prominent agency partners and advertisers. Being an Account Manager at VuePlanner pr ...

  • On Board Experiential

    Account Manager

    1 week ago

    On Board Experiential New York, United States

    **ON BOARD EXPERIENTIAL** · On Board Experiential (OBE) is an award-winning, full-service, experience-led agency that creates meaningful brand experiences worldwide. We work out of our homes and physical offices in San Francisco, Los Angeles, and NYC, or wherever our adventures t ...

  • Comcast Corporation

    Account Manager

    1 week ago

    Comcast Corporation New York, United States

    FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and s ...

  • Global IT Resources

    Account Manager

    2 weeks ago

    Global IT Resources New York, United States

    **About** · We are the largest commercial furniture dealer in the world, with over 78 years of experience and more than 435 full-time employees across the country. We are the preeminent Steelcase dealer in the United States and support a list of more than 500 manufacturers. We pa ...

  • IB Abel Inc

    Account Manager

    5 days ago

    IB Abel Inc York, United States

    **Position Overview**: · A best-in-class electrical contractor is searching for an Account Manager for our Service & Accounts Department. This role is responsible for all aspects of estimating and project management for key service accounts. · **Base Location/Travel Requirements* ...

  • VHA Wireless

    Account Manager

    6 days ago

    VHA Wireless New York, United States

    **VHA- Account Manager** · At VHA, our mission is to be passionately committed to providing value and profitability to our partners and employees through the VHA way. Our award-winning service to the prepaid wireless industry is powered by one thing: our people. Whether it's sale ...

  • PDX

    Account Manager

    1 week ago

    PDX New York, United States

    **Company Description** · A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our client ...

  • WebMD

    Account Manager

    2 weeks ago

    WebMD Newark, United States

    **WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any ot ...

  • Roku

    Account Manager

    1 day ago

    Roku New York, United States

    **Teamwork makes the stream work.**: · **Roku is changing how the world watches TV**: · Roku is the #1 TV streaming platform in the US, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming pl ...

  • Rey Polanco - State Farm Agent

    Account Manager

    1 week ago

    Rey Polanco - State Farm Agent New York, United States

    Position Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversatio ...

  • BrightView Landscape Service

    Account Manager

    2 weeks ago

    BrightView Landscape Service Newark, United States

    BrightView Landscape Services · Looking for an opportunity where success comes naturally? Then you may have found your crew. We're looking for an Account Manager to join our team. · **Here's what you'd do**: · You'd be the primary contact for your clients, building long-term rela ...

  • Match Group

    Account Manager

    6 days ago

    Match Group New York, United States

    Match Media (The Match Group's Advertising Division) is seeking an Account Manager for their New York City location- When it comes to dating, the connection starts online, but the real magic happens once you meet in real life (IRL). We think the same is true for creating the best ...

  • Digitas

    Account Manager

    19 hours ago

    Digitas New York, United States

    **Company Description** · Digitas is the Networked Experience Agency, built on the vision that we create magnetic experiences that earn the right for brands to exist in human networks. Today, and tomorrow. We deliver Networked Experiences by leveraging comprehensive data, technol ...

  • Group SJR

    Account Manager

    1 week ago

    Group SJR New York, United States

    As the hub of our client services engine, the Account Manager is an experienced doer who rolls up their sleeves to uphold the highest standards and sets the tone for the overall experience of working with SJR. · **Responsibilities** · **Account Management (65%)** · - Runs day-to- ...

  • Epsilon

    Account Manager

    1 week ago

    Epsilon New York, United States

    The Account Manager provides our marketing clients with exceptional service by developing and executing personalized messaging and creative strategies to achieve client business objectives. The Account Manager is also accountable for maintaining and optimizing client revenue in a ...

  • Virginia Chan - State Farm Agent

    Account Manager

    2 weeks ago

    Virginia Chan - State Farm Agent New York, United States

    **Position Overview**: · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conver ...