Account Manager - New York, United States - Group SJR

Group SJR
Group SJR
Verified Company
New York, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

As the hub of our client services engine, the Account Manager is an experienced doer who rolls up their sleeves to uphold the highest standards and sets the tone for the overall experience of working with SJR.


Responsibilities

Account Management (65%)

  • Runs daytoday client operations, including all communication and account administration:
  • Is the key client contact on matters ranging from approach, strategy, timing, deliverables, issues, budgets, and new opportunities with support from client lead.
  • Managing project timelines and communicating deadlines and deliverables, working up and down within the team to ensure expectations are met.
  • Demonstrates strategic thinking by keeping abreast of client's business, industry, audience and competitive environment to build a comprehensive understanding of the inputs that affect their business; keeps the internal team apprised of new developments
  • Demonstrates problemsolving skills when dealing with client requests and issues; escalates as necessary and creates transparency around health of the relationship
  • Leads presentations with clients, whether on concepts, a content strategy, a budget, etc.
  • Supports SJR client lead with invoicing and payment collection, drafts MSAs and compliance with SOWs; maintains revenue forecasts, budgeting, vendor setup and budget management and reconciliation
  • Establish good relationships and communications across the agency and with partners

Creative + Editorial (25%)

  • Organizes and runs creative ideation and brainstorming sessions, including:
  • Developing concepts that address client briefs
  • Writing up creative ideas for client presentations, ensures they are positioned effectively and are clear, feasible and budgeted
  • Translates clientapproved ideas into briefs for editorial and creative teams that are clear and concise and keep the business objective top of mind
  • Provides the editorial team with detailed research on content topics to enable the quick and accurate development of content concepts; ensures insights are reflected in final content
  • Provides feedback and input on proects throughout the entirety of the process
  • Supports inhouse teams, closely monitoring the work of creative, production and analytics to deliver on time and on brief
  • Preproduction support: from research to briefs, administration, client communications and expectation setting, vendor management, etc.
  • Onlocation support; works closely with creative teams to ensure onlocation production is run efficiently and to client expectations

Growth + Business Development (10%)

  • Identifies opportunities within existing client relationships to unlock organic growth and maximize profitability of current SOWs
  • Helping to identify potential new clients and works with client lead to develop strategies to convert them
  • Establishes and maintains relationships with colleagues at partner agencies to help SJR become front of mind for new opportunities
  • Participates in pitch development and presentations (as needed)

Qualifications

  • Minimum 3 years of account management experience, perferrably in an agency setting
  • Meticulous, organized, technical and creative at the same time — comfortable managing multiple streams of work and client feedback
  • Proven ability to approach the business with the confidence to know when to listen and when to be heard, and the awareness to develop points of view and know when to effectively communicate them
  • Strong time management and project coordination skills to support clients and ensure delivery of highquality work on tight deadlines
  • Able to review and deliver written materials that are errorfree, grammatically correct and on time
  • An understanding of editorial strategy and experience implementing it across a variety of platforms and channels
  • Demonstrated ability to listen effectively, document proceedings accurately, drive and support ongoing dialogue
  • Flexible, adaptable, and responsive when quick turnarounds are required
  • The base salary for this position at the time of this posting may range from $45,00090,000. Individual compensation varies based on jobrelated factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click _here(opens in a new tab)_ for more details._
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