Oumayma Benlali Benabed

As an International Patient Specialist with a strong focus on attention to detail and effective communication, I excel in managing the complex logistics of international patient care, from coordinating insurance coverage to facilitating language support and cultural sensitivity. My commitment to excellence extends to fostering positive relationships with insurance companies, international institutions, and healthcare providers, all while prioritizing the well-being and satisfaction of every patient under my care.

As the International Patients Coordinator at the University Clinic of Navarra, I managed various aspects of healthcare services for international patients. My responsibilities included medical interpretation in multiple languages (English, French, Arabic), translation of medical documents, informed consents, marketing materials, website content, and internal documentation. Additionally, I handled authorization management for insurance, drafted budgets for surgeries, treatments, and transplants for international patients, and negotiated agreements with NGOs, international associations, and embassies. Notably, I led negotiations with the Libyan embassy in Madrid to establish an agreement for autologous transplants. Furthermore, I represented the hospital in international forums, showcasing its services and capabilities.

My education in business management and administration encompasses foundational principles and practical skills relevant to effectively managing various aspects of business operations. I gained expertise in areas such as accounting, finance, marketing, human resources, and strategic management. Through coursework and hands-on experiences, I developed critical thinking abilities, problem-solving skills, and leadership qualities necessary for navigating the complexities of modern business environments. My education equipped me with the knowledge and tools to analyze data, make informed decisions, and implement strategies to drive organizational success and growth.