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New York City

    Rent Collection Specialist - New York, United States - Tandym Group

    Tandym Group background
    Non-profit / Volunteering
    Description

    A social services organization in New York City is looking to fill an immediate need with the addition of a new Rent Collection Specialist to their staff. In this role, the Rent Collection Specialist will be responsible for reviewing tenant accounts/aging reports for a large portfolio of programs to evaluate and determine action plans pertaining to past due balances.

    About the Opportunity:

    • Schedule: Monday to Friday (4 days a week onsite; 1 day WFH)
    • Hours: 9am to 5pm (1-hr lunch break)

    Responsibilities:

    The Rent Collection Specialist will:

    • Coordinate with the Legal, Finance and Program staff of the collection process
    • Contact residents regarding outstanding balances
    • Resolve billing issues with residents and coordinate with Finance to correct rental errors
    • Contact tenants daily to resolve past due accounts and to determine how to prevent future payment delays
    • Conduct entitlement assessment to determine the eligibility for HRA-PA benefits
    • Assist/Accompany (S:US) tenants with HRA-Public Assistance, rental assistance, and other city resources to resolve rent arrears
    • Attend informational trainings and seminars to remain current on trends and entitlements system changes
    • Provide guidance on financial literacy, payment plan breakdown, public assistance, other entitlement applications and explore rent arrear solutions
    • Work with Programs and Finance on potential entitlements issues with tenants
    • Investigate and ensure resolution of all HRA-PA cases
    • Conduct training with individuals and staff on regulations and laws pertaining to benefits
    • Perform other duties, as needed

    Qualifications:

    • 1+ year of relevant work experience
    • High School Diploma / GED
    • Experience or Knowledgeable in HRA-Public Assistance benefits (i.e. Rent Arrear One-Shot Deals)
    • Proficient in ACCESS HRA client & provide portals.
    • Proficiency in Microsoft Offices (Excel, Word, and other database systems)
    • Great interpersonal skills
    • Excellent communication skills (written and verbal)
    • Strong attention to detail
    • Highly organized

    Desired Skills:

    • Associate's and/or Bachelor's Degree


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