Collections Specialist Experience Heavy Phones - Newark, United States - Direct Waste Services

Description

JOB DESCRIPTION

JOB TITLE:
AR Collections Representative


EMPLOYER:
Direct Waste Services


SUMMARY:
Manages collection activities and all levels of delinquency. Supports all aspects of collections on all accounts


DUTIES AND RESPONSIBILITIES:

• Negotiates payment of all past due accounts that are over 30 days delinquent by direct telephone calls.
• Researches, resolves, corrects, and prevents invoice discrepancies by active interaction with customers, sales, and other appropriate staff/departments.
• Updates customer account information.
• Logs phone call details, including conversation notes and dollars collected, in collection log.
• Processes credit card payments and updating credit card information.
• Provide sales team and collectors with statements for hand pick up of delinquent invoices.
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• HS Diploma or equivalent, one to two years related experience, or equivalent combination of education and experience.
• Proficient in Microsoft Office
• Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Commitment to excellence and high standards.
• Excellent written and verbal communication skills.
• Ability to prepare reports and business correspondence.
• Ability to understand and follow written and verbal instructions
• Strong organizational, problemsolving, and analytical skills; able to manage priorities and workflow.
• Acute attention to detail
• Ability to work independently and as a member of various teams and committees.
• Ability to perform diversified clerical functions and basic accounting procedures.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Bilingual skills a plus.
• Excellent customer service skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

COMPETENCIES:

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Oral CommunicationSpeaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
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Problem Solving

• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

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Customer ServiceManages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
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Written CommunicationWrites clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
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QualityDemonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
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QuantityMeets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

• The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time._ _Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._

Pay:
From $50,000.00 per year


Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Office

Education:

• High school or equivalent (required)

Experience:

• Collections: 2 years (required)

Work Location:
In person