Collections Specialist - Bronx, United States - East Coast Petroleum

Description

We are seeking a Collections Agent to contact customers for payment while maintaining diligence in professional correspondence.


Duties and Responsibilities

• Collection calls and/or correspondence in a fastpaced goaloriented collections department
• High volume phone calls to assigned delinquent customers
• Provide customer service regarding collection issues
• Process customer refunds, review and process account adjustments & resolve customer discrepancies.
• Reconcile customer disputes as they pertain to payment of outstanding balances
• Responsible for reducing delinquency for assigned accounts
• Collaborate with sales and senior management when necessary to accelerate the collections process
• Report on the collections process with management and clients
• Weekly reporting to direct supervisor and ownership
• Distribute monthly delinquency notices
• Other duties as assigned by management

Requirements and Qualifications

• High school diploma or equivalent
• Good interpersonal and communication skills
• Strong negotiation skills
• Exceptional attention to detail is a must
• Knowledge of billing & collections procedures
• Ability to maintain a professional demeanor when dealing with difficult individuals or situations
• Ability to perform other assigned tasks and duties as assigned by supervisor
• Working knowledge of Microsoft Office Suite
• Experience with ESys a plus'

Pay:
$55,000.00 per year


Benefits:

• 401(k)
• 401(k)

matching

• AD&D insurance
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Office

Experience:

Microsoft Excel: 2 years (preferred)

• Collection management: 2 years (required)

Work Location:
In person