Collections Specialist - Edison, United States - Core Force / Information Solutions

Description

• Track and resolve outstanding payment issues and generate weekly aging reports in a timely manner.
• Initiate calls and/or correspondence with customers to inquire about outstanding A/R balances.
• Place collection calls and initiate written correspondence to customers.
• Monitor and maintain assigned accounts customer calls, account adjustments, small balance write off and customer reconciliations.
• Conduct account research and analysis to resolve billing disputes and payment discrepancies.
• Reduce delinquency for assigned accounts.
• Disputing shortages and full invoice shortages
• Validate approved allowances, returns and investigate price discrepancies.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Communicate and follow up effectively with direct manager regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with clients and company staff.
• Reconcile customer disputes as they pertain to payment of outstanding balances.
• Experience working with factors is a plus.
• Mailing invoices and statements for nonEDI customers

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Excellent communication skills; written, verbal, and oral communication.
• 3+ years with B2B collections, preferably with retail vendors
• Chargeback Experience a PLUS
• Experience with Major Retailers
• Strong math and solid analytical skills are essential.
• Data entry and Excel skills required (VLOOKUP, Pivot tables)
• Deadline oriented and good organization skills.
• Consistent attention to detail and accuracy
• Flexibility to change and learn new processes quickly and the ability to work in a team environment.

• 401(k)
• 401(k)

• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Paid sick time
• Paid time off
• Referral program
• Vision insurance

• Monday to Friday

• Office

• Customer service: 1 year (preferred)