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Account Manager - Troy, United States - Karen Andrews Group
Description
Account ManagerThe Role:
The ideal candidate will have a strong background in electronics manufacturing services and a proven track record of managing client accounts effectively.
As an Account Manager, you will be responsible for building and maintaining long-term relationships with clients, understanding their needs, and ensuring the successful delivery of services.
Key Responsibilities:
Client Relationship Management:
Build and nurture relationships with key clients, serving as the primary point of contact for all account-related matters
Understanding Client Needs:
Conduct thorough assessments of client requirements, objectives, and challenges to tailor solutions that meet their specific needs
Team Management:
Coordinate with internal teams including engineering, manufacturing, and logistics to ensure timely and successful project delivery
Account Growth:
Identify opportunities for account growth and expansion by upselling additional services and solutions
Issue Resolution:
Address any client concerns or issues promptly and effectively, working collaboratively with internal teams to find solutions and prevent recurrence
Reporting and Analysis:
Prepare regular reports on account performance, revenue forecasts, and other relevant metrics, providing insights and recommendations for improvement
Customer Satisfaction:
Ensure high levels of customer satisfaction by delivering exceptional service and exceeding client expectations at every touchpoint
Compliance:
Ensure compliance with all relevant regulations, standards, and company policies in all client interactions and project executions
Qualifications:
Proven experience in account management.
Excellent communication, negotiation, and interpersonal skills.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Proficiency in CRM software and Microsoft Office suite.
Passionate about delivering exceptional service, fostering strong client relationships, and driving business growth.
Benefits:
Competitive salary. Comprehensive health insurance.
Paid time off.
Opportunities for professional development and career advancement.
