- Develop and maintain positive relationships with existing clients by maintaining routes and offering solutions to ensure client satisfaction.
- Manage, expand, and diversify client partnerships, upselling accounts with other valued services.
- Collaborate with the operations team, communicating potential issues, successes and service changes.
- Engage with and manage night managers and independent contractors.
- Focus on electronic communication through the CRM.
- Implement the model and follow the program.
- Excellent customer service and relationships skills
- Solve problems proactively
- Ability to juggle multiple projects at once
- Desire to learn and grow professionally
- Highly organized
- Work independently
- Communicate in a professional, direct style
- Computer/Smart Phone competency
- Previous service industry experience
- 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
- 2+ years track record of success in a client retention role, with goals and metrics to support.
- Highly detail-oriented and excellent follow-through on commitments.
- Positive and outgoing personality; great at building relationships.
- Excellent verbal and strong written communication skills.
- Proficient in Microsoft Office and knowledge of CRM database.
- Ability to travel on a daily basis to client locations locally.
- City Wide offers a competitive compensation package including base salary and uncapped commissions.
- City Wide Facility Solutions Benefits
- Base Salary $50k+ plus monthly commissions, and quarterly and annual bonuses.
- 401 K with 4% match
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Paid Training & Development
- Mileage reimbursement
- Smartphone
- Company laptop
-
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Account Manager - Troy, United States - City Wide Facility Solutions
Description
City Wide Facility Solutions of Michigan is a people development business. We have a team-centric approach that emphasizes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances individual success along with the joy of winning as a team.City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in Troy, Michigan.
The successful candidate will have experience with account management/route sales and excel at selling additional, add-on services, through relationships to current client customers. The FSM acts as the "Single Point of Contact" for our commercial building customers and is focused on solving problems and saving time.
Key Responsibilities:
