- The ideal candidate will have 7+ years of experience working in the ammonia refrigeration field and possess strong ammonia refrigeration trouble-shooting skills.
- Leadership skills that will allow a team of 10+ technicians to work and grow in a supportive environment.
- Ability to identify and resolve issues.
- Ability to teach/train technicians in the field with less experience.
- Ability to multi-task and STAY ORGANIZED.
- Strong communication skills in both the written and oral form.
- Effective participation in a team environment.
- Detail-oriented.
- Ability to manage multiple service calls and tasks at the same time.
- Willingness to learn new skillsets and customer environments.
- Must be proficient in Microsoft Office applications and have a high comfort level using operations software to execute their job.
- Determine the daily schedule for all field personnel required to meet the needs of our industrial clients.
- Maintain relationships with key client personnel at our industrial refrigeration facilities.
- Develop take-offs and quotes for service work that needs to be completed at customer sites.
- Coordinate follow-up with the operations manager and managers of each department and the customer to ensure timely resolution of issues.
- Execute the planned maintenance calendars for each contract with accuracy.
- Establish solid working relationships with the field employees and develop roadmaps for their individual development.
- Elevate issues to departmental managers with clear and concise information.
- Communicate with customers to ensure all work is approved and executed in a timely and efficient manner.
- Maintain strong customer communication throughout the work from start to finish.
- Ensure that field employees are executing their work within the confines of the Company and Customers' Safety Programs.
- Ability to plan, organize, coordinate, and direct all aspects of the work to field personnel.
- Ability to work with the customer to find mutually satisfactory solutions to difficult issues.
- Paid Time Off
- Paid Sick Time
- Medical insurance with multiple "buy-up" deductible options
- Comprehensive Dental Insurance
- Vision Insurance
- Telemedicine Coverage
- 401(k)/Profit Sharing Retirement Program
- Performance Bonus Opportunities
-
Service Manager
12 hours ago
Naumann Hobbs Material Handling Corp II. Phoenix, United States**The Service Manger** **will be required to perform these tasks as the core of their job responsibilities along with other associated support tasks to the operational functions of the business. This manager will be accountable for their team's revenue and performance and report ...
-
Service Manager
1 week ago
Naumann Hobbs Material Handling Corp II. Phoenix, United States**TransWest Mobile Truck Repair is looking for YOU to fill our Team Service Manager position in Phoenix TX (43rd Street & Broadway)** · **TransWest Mobile Truck Repair has been in business since 2009 and we are a leader in mobile fleet maintenance.** · **The Team Service Manger * ...
-
Records Services Manager
1 day ago
Maricopa County Phoenix, United StatesPosting Date · 04/15/24 · Application Deadline · 04/19/24 · Pay Range · Full Range: $78,500 - $127,000 annually · Job Type · Unclassified · Department · Public Health · About the Position · Are you looking for a position that will take advantage of your knowledge of public health ...
-
Member Services Manager
4 days ago
Adobe Care And Wellness LLC Phoenix, United States**ABOUT ADOBE** · **Adobe Population Health** (**APH**) is a women-owned health solutions company founded in 2018 and committed to **positively impacting the lives we touch**. The company has a culture of inclusivity and human kindness, based in Phoenix, AZ, with satellite locati ...
-
Airport Services Manager
5 days ago
Oshkosh Corporation Phoenix, United States**About Oshkosh AeroTech, an Oshkosh company** · **Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. Oshkosh AeroTech offe ...
-
Imaging Services Manager
5 days ago
Abrazo Health Phoenix, United States**Imaging Services Manager for Biltmore Cardio Phoenix** · Job Details · **SUMMARY**: · Under general direction, plans, organizes, directs and manages the operation of TPR Imaging Services Department. · - Develops, implements and evaluates goals, objectives, policies, and procedu ...
-
Technical Service Manager
4 days ago
DAIKIN COMFORT TECHNOLOGIES DIST INC Phoenix, United StatesMay include: · - Provide support for dealers/contractors to resolve technical issues · - Early Warning System / Proactive Field Intelligence / Technical Support / Reliability Investigation · - Gathering the Voice of the Customer, monitoring for early signs of quality issues throu ...
-
Customer Service Manager
6 days ago
Goodwill of Central & Northern Arizona Phoenix, United States18631 N. 19th Ave Phoenix Arizona, 85027, · Position Description**: · Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects ...
-
Food Service Manager
1 day ago
Legacy Traditional Schools Phoenix, United States_**Ignite your desire to be the best **_ · Imagine an energy so positive, so powerful, it ignites your desire to be the best, inspires you to bring out the best in others, and fuels your aspiration to do the best work of your career. · At Legacy Traditional Schools we do things a ...
-
Student Services Manager
12 hours ago
Grand Canyon Education Phoenix, United StatesCome Grow With Us · Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational, and technological support services to the post-secondary education sector. Formerly part of Grand Canyon ...
-
Customer Service Manager
1 day ago
TEEMA Solutions Phoenix, United States**Location**: Phoenix, AZ (In-office position) · **Salary**: $28/hr · **Contract Duration**: Up to 2 years · **About Us**: TEEMA is currently seeking an Experienced Customer Service Manager to join our team in Phoenix. · **Responsibilities**: · - Actively participate in the inter ...
-
Automotive Service Manager
6 days ago
AAMCO Transmissions and Total Car Care Maricopa, United States**JOB TITLE**: Center Sales Manager · **SUMMARY**: · Provides quality customer service to customers through the proper usage of all sales procedures. Answers telephone and sets up appointment times for customers, utilizing Telephone Procedures. · **ESSENTIAL DUTIES AND RESPONSIBI ...
-
Customer Service Manager
1 day ago
Infinite Computing Systems Phoenix, United States**Job Type**: Contract · Pay: $ $27.00 per hour · Expected hours: 40 per week · **Benefits**: · - Paid time off · Shift: · - Morning shift · Weekly day range: · - Monday to Friday · **Education**: · - Associate (required) · **Experience**: · - Customer service: 6 years (required) ...
-
Region Manager, Specialty Services
5 days ago
STERIS Phoenix, United StatesAt STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. · **Position Summary**: · Manages the overall chamber cleaning operations in their assigned Region (11+ Western ...
-
Food Services Purchasing Manager
4 days ago
PROformanceOM Phoenix, United StatesIt's as simple as this: _**Work Hard, Get Results, and Get Rewarded.**_ · PROformance offers a unique and supportive culture with a long history of 'OM' Open Market stores, that deliver the best value and best service available. · We are currently seeking an experienced Procureme ...
-
Service Technician Branch Manager
6 days ago
Hughes Fire Equipment Phoenix, United States**We offer Competitive Wages, 401k, Employee Profit Sharing, Health Insurance, and Paid Vacation/Holidays/Sick Time, Quarterly Bonuses, and Continuing Education Opportunities.** · *** · Hughes Fire Equipment, Inc. Phoenix facility is currently accepting resumes for the position o ...
-
Customer Service Project Manager
12 hours ago
Printing Industries Association Inc. Phoenix, United StatesCompany is locally owned and nationally recognized for planning, production, and execution of a wide variety of unique and exciting printed visual communications. Since 1979, we have been providing customers with the highest quality deliverables delivered with great customer serv ...
-
Patient Services Manager-healthcare
1 week ago
Thomas Cuisine Phoenix, United States**Who We Are** · Founded in 1986, Thomas Cuisine is an award-winning, privately held contract food service company. We advocate the healing power of whole foods and believe in preparing scratch-made cuisine fresh each day. Every Thomas Cuisine team member is an ambassador, carryi ...
-
Customer Service Account Manager
5 days ago
CR&R Inc. Phoenix, United States**Haulaway Storage Containers is a subsidiary of CR&R Incorporated. **Our commitment to service goes back to 1968, when we were the first to offer temporary portable storage containers to the construction industry. · **Haulaway Storage Containers **has service centers throughout ...
-
Project Manager, Implementation Services
6 days ago
STERIS Phoenix, United StatesAt STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. · **Position Summary**: · Successfully implement SPM products and support customer education. Contribute to the ...
Industrial Service Manager - Phoenix, United States - Apex Refrigeration & Boiler Co.
Description
Job Description
Job DescriptionApex has spent the past 25 years specializing in the planning, design, installation and service of industrial and commercial refrigeration systems. Our service and projects include process cooling and ammonia refrigeration for food-processing plants, beverage-production facilities, cold-storage warehouses, distribution centers and ice rinks.
This role involves managing the accounts and technicians (training and scheduling) that are necessary to execute service calls and project visits successfully for our industrial customers. The Industrial Service Manager will work closely with (and as a part of) the Service Department Leadership Team and Projects Teams to determine the best course of action in the field, according to the customers' needs and requirements. The Industrial Service Manager will be responsible for identifying and resolving customer issues through direct application of technical expertise, while guiding/training technicians in the field to improve their skillsets. He or she will be responsible for ensuring that there is prompt and efficient follow-up with Customers so that their issues will be resolved in a timely manner and with a high level of quality.
Qualifications:
Responsibilities:
Benefits:
Headquartered in Phoenix, Arizona, Apex has served the Western United States for more than 25 years. We specialize in the planning, design, installation and service of industrial and commercial refrigeration systems, process heating and cooling systems, and domestic and industrial boilers.
Our management team has more than 250 years of combined experience in a wide range of heat transfer applications involving ammonia and halocarbon refrigerants, secondary heat transfer fluids, steam, hot water and natural gas. We're dedicated to developing customer-specific solutions that fit your unique needs. And you can be assured that the finished project will incorporate high quality construction, energy efficiency and minimal service requirements.
Company Description
Serving the Western US for Over a Quarter Century\rHeadquartered in Phoenix, Arizona, Apex has served the Western United States for more than 25 years. We specialize in the planning, design, installation and service of industrial and commercial refrigeration systems, process heating and cooling systems, and domestic and industrial boilers.\r
\r
Our management team has more than 250 years of combined experience in a wide range of heat transfer applications involving ammonia and halocarbon refrigerants, secondary heat transfer fluids, steam, hot water and natural gas. We're dedicated to developing customer-specific solutions that fit your unique needs. And you can be assured that the finished project will incorporate high quality construction, energy efficiency and minimal service requirements.