Client Services Representative - Austin, United States - The HT Group

The HT Group Austin, United States

4 days ago

Description

Location: Austin
Type: Contract to Hire
Job #18586
Salary: $19.50 USD

The HT Group is partnering with an established insurance provider here in North Central Austin who is looking for a Client Services Representative II to assist their team The ideal candidate will have prior customer service experience, excellent communication skills and must be tech savvy.

Must be able to pass background and drug screen upon hire. This is a work at the office job practicing social distancing. Only local Austin area candidates will be considered

North Austin

Starting ASAP

$19.50/hr

Contract to Hire

Responsibilities:

Make updates and beneficiary changes, address changes, form requests, and more into database
Assist customers with changes to their policies and answering any questions they might have
Ensure compliance with company standards and maintaining customer files
Resolve customer issues and inquiries appropriately and efficiently
Calculate cash values, premium refunds/changes, loan balances, and other values
Cover for CSRs as needed

Requirements:

2+ years with client services experience, preferably in the insurance field
Ability to perform complex manual mathematical calculations
Strong written and oral communication skills
Basic computer knowledge and keyboarding skills

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