Customer Service Representative - Austin, United States - Hot Shot Final Mile

Hot Shot Final Mile

Verified Company

Austin, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About Hot Shot Final Mile
Hot Shot Final Mile is a fast-growing, tech-enabled delivery company focused on the Texas market.

We have a collaborative culture focused on results for our customers and on creating opportunities for our people as we continue to grow.

We are looking for dynamic individuals who thrive in a fast-paced environment and want to be part of a company.

What We Are Looking For

We are looking for a smart, organized, dependable individual that is structured in the way they work and very detail-oriented and comfortable with multi-tasking.

We want fast learners who are self-starters and who can work well as part of a team.

The role will be based from the Hot Shot Final Mile office in Austin, Texas and will focus on the Austin market.

High school level education or higher.
2+ year of customer service experience.
Evidence of being detailoriented and processdriven.
Demonstrated track record of exceptional performance in a customer service role.
Exceptional interpersonal skills, as well as verbal and written communication skills.
Capable of multitasking and processing information quickly.
Knowledge of Microsoft Office products (e.g., Outlook, Word, Excel).
Ability to type quickly (50 WPM minimum).
Dependable and flexible to work overtime, as needed.
Be a selfstarter and able to work with mínimal oversight.
Show a true interest in working with Hot Shot Final Mile.

Those selected will be responsible for the following:

Placing and scheduling orders for deliveries to be made.
Recording customer information within our customer service database.
Answering incoming customer inquiries.
Updating client portals with information throughout the delivery process as needed
Following a set of operational procedures consistently and to a high standard.
Engaging with customers in a friendly and professional manner while actively listening to and addressing their concerns.

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Compensation details
- $18.00 per hour