Museum Visitor Services Representative - Austin, United States - STATE PRESERVATION BOARD

STATE PRESERVATION BOARD

Verified Company

Austin, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Part time

Description

State Preservation Board (SPB)

Posting #

Bullock Museum Visitor Services Representative

Job Type:
Part -Time, 20 hours a week, Varied shifts Sunday through Saturday

Hiring Rate:
$16.00/hour

Organizational Overview:

The Bullock Texas State History Museum immerses visitors in Texas history and culture through a variety of exhibitions, films, and events serving over 500,000 visitors a year on-site and on-line.

A dynamic educational institution accredited by the American Alliance of Museums, the Bullock Museum is a division of the Texas State Preservation Board (TSPB).

Position Summary:

Visitor Services Representatives (VS Reps) are the face of the State Preservation Board. They are the first people our guests meet at the Bullock Texas State History Museum.

VS Reps ensure a great guest experience by providing excellent and knowledgeable customer service, personifying the qualities that make the Bullock experience the best in Texas.

VS Reps are responsible for handling exhibition, membership, parking, and film admission sales; providing information to guests; and making recommendations to enhance the visitor experience.

In the IMAX they provide high
- quality concessions service, greet and direct guests at points of entry, scan tickets, coordinate crowd management on high-volume days, and usher and clean inside the theaters between shows. VS Reps are knowledgeable about

Museum exhibitions, films, and programming, as well as Museum amenities such as the Museum café, Museum store, parking, and surrounding areas within the Capitol complex.

VS Reps work under close supervision, with mínimal latitude for the use of initiative and independent judgment.

VS Reps are part of the greeting team for school field trips and provide directions and logístical assistance with bus loading/unloading and parking.

VS Reps are provided comprehensive training on all department functions including
POS systems and procedures. VS Reps receive free parking, a free family Museum membership along with a North

American Reciprocal Museum (NARM) Association membership, discounts in the Museum store and café, and access to the Museum's American Alliance of Museums membership.

Positions offer a friendly, fun work environment with opportunity for advancement.

Due to the nature of often fast-paced work, VS Reps must be able to stand for extended periods while serving guests, move concession products weighing up to 50 pounds, adjust stanchions and way finding signs, and utilize basic cleaning equipment.

Work schedules and assignments are based on the Agency's 365 day-per-year schedule and may vary to include weekends, evenings, and holidays, including on short notice.

Minimum Qualifications:

A high school diploma or GED equivalent.
An outgoing, friendly, and welcoming personality.
A minimum six months of customer service experience in a theater, retail store or similar environment.
Three months experience using a pointofsales (POS) system in a retail or related environment that reflects accurate and secure processing of cash, check, or credit card transactions.
Exceptional organizational and time management skills; ability to pleasantly interact with all guests, coworkers, and volunteers.
Ability to work a minimum of 20 hours per week; shifts scheduled weekly, and may vary from week to week and include weekends, evenings, and holidays.

Preferred Qualifications:

Quantifiable experience working in a movie theater and/or concessions stand.
Six months' experience with fastpaced sales environment such as retail or hospitality.
Experience counting down and balancing a cash drawer and reconciling transactions.
Experience serving customers in a museum or cultural institution.
Experience in public speaking/communicating with groups.
Bilingual language skills.

To Apply:

Mail:201 E. 14th Street, Suite 950, Austin, TX, 78701

Job Type:
Part-time

Pay:
$16.00 per hour

Expected hours: 20 per week

Benefits: