Patient Service Representative - Austin, United States - Texas MedClinic

Texas MedClinic
Texas MedClinic
Verified Company
Austin, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Essential Functions and Responsibilities:


  • Ability to interact effectively, and in a supportive manner with persons of all backgrounds
  • Sustain excellent patient interactions using clear communication and problemsolving skills
  • Assess walkin traffic for potential emergencies
  • Checkin patients at the front desk in preparation for their appointment with a provider and scan all documents into the patient's chart
  • Assist patients with completion of preregistration forms, ensuring all items are signed, and medical records are distributed
  • Collect and record copayments and outstanding balances, and balance cash drawer daily
  • Cover medical records and prior authorizations when needed
  • Communicate efficiently to backoffice staff regarding needs of patients
  • Maintain confidentiality of sensitive patient information at all times
  • Answer the phone in a professional manner and follow procedures for routing calls
  • Ensure reception area and waiting rooms are clean. Regularly sanitize counters, surfaces, and reception area items
  • Perform other duties as assigned

Requirements and Qualifications:


  • Education: High school graduate or equivalent is required.
  • Certificate/License: None.
  • Experience: A minimum of one (1) year of customer service experience is required.
Community Care Partners is an Equal Opportunity Employer (EEO).
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