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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Pathlight San Francisco, CA, United StatesPathlight is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Pathlight is the first company to fully harness the power of Large Language Models (LLMs) t ...
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Customer Success Manager
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Pulley San Francisco, CA, United States[Full Time] Customer Success Manager at Pulley (United States) | BEAMSTART Jobs · Customer Success Manager · Pulley United States · Date Posted · 31 Oct, 2022 · Work Location · San Francisco, United States · Salary Offered · Not Specified · Job Type · Full Time · Exper ...
Enterprise Customer Success Manager - San Francisco, CA, United States - Persona
Description
At Persona, we're building the first universal and comprehensive identity infrastructure to help businesses of all sizes better serve and protect their customers' identities.
Our identity platform enables businesses to securely collect and manage their customers' personal information, to verify that their customers are who they say they are, to analyze and detect fraud and abuse, and to pull sensitive reports about their customers in a privacy-centric way.
In a world where consumer behaviors are changing and privacy and identity are taking on a new meaning, we want to help businesses find their superpowers and do it while putting their customers, the people, first.
As a member of Persona's Customer Success team, you will be a trusted advisor for a portfolio of growing Enterprise customers, supporting them at each stage of their lifecycle with Persona and ensuring they derive value from our platform and services.
You'll be responsible for onboarding new customers, managing relationships with existing customers, and strengthening customers' engagements with Persona through renewals and expansion.
This isn't your typical Customer Success role.At Persona, you will be a key contributor on a fast-growing go-to-market team working cross-functionally across sales, engineering, product, and marketing.
Our Customer Success Managers have directly influenced business outcomes, impacted Persona's product roadmap by synthesizing customer feedback, and driven revenue growth through deepened platform adoption.
Be responsible for the ultimate success of our relationship with our Enterprise customers throughout onboarding, implementation, launch, post-launch, adoption, expansion, and renewalMaster Persona's platform products and future product offerings; Own the customer relationship with Enterprise organizations, serving as a trusted advisor to executive and senior leadership across various functions
Manage best-in-class customer health in your portfolio by identifying growth opportunities and mitigating account risks, with the support of your account team
Drive strong customer advocacy efforts via collaboration with Persona's Marketing team to identify and amplify our biggest customer success stories
Create and influence Enterprise playbooks and other scalable resources, both internally and externally, to optimize the customer experience throughout the customer lifecycle
A minimum of 5+ years of work experience with a complex technical SaaS product in Customer Success, Account Management, or other relevant roles
Experience managing complex customer engagements with Enterprise businesses
Prioritization of customer experience and empathy, with a goal of portfolio retention and expansion
Track record of structured, analytics-driven problem solving
A growth mindset - you enjoy learning, are comfortable with ambiguity, can be flexible in your thinking, are ready to give and receive both constructive and positive feedback to be a great teammate
Willingness to travel 25% of the time for customer engagements
At Persona, we strive to put diversity and inclusion at the forefront of everything we do, reflecting our core values.
We strive to promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.